Ticket Inspector
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Key skills for this role
About the Role
Keolis.MHI is hiring a Ticket Inspector to provide revenue protection on trains and stations in Dubai. The role involves issuing penalty fares, enforcing by-laws, and delivering customer service.
Key Skills for This Role
Responsibilities
- Provide a high level revenue protection presence on trains and stations
- Issue penalty fares to passengers who travel without a valid ticket or with the intent to avoid their correct rail fare
- Enforce revenue protection procedures and associated by laws
- Enforce conditions of travel and relevant codes of practice on the system
- Provide the very best in customer service and information
- Perform ticket inspection on train and on stations with S Tafteesh device
Requirements
- Good verbal and written communication skills
- Previous experience of working in an environment with a high level of customer contact, ideally where you have had to deal with conflict
- Ability to make sound conclusions when under pressure
- Resilient and able to remain professional in confrontational situations
- Able to work using own initiative and as part of a team
- Able to evaluate and interpret information in order to make appropriate conclusions
- Previous cash handling experience
Full Job Posting
Purpose
- Provide effective revenue protection on the system and a visible deterrent to fare evasion and other offences on the system.
Main Responsibilities
- Provide a high level revenue protection presence on trains and stations
- Issue penalty fares to passengers who travel without a valid ticket or with the intent to avoid their correct rail fare and issue of penalty fares for the violations of by laws where necessary.
- Enforce revenue protection procedures and associated by laws.
- Enforce conditions of travel and relevant codes of practice on the system and communicate with Station Masters, Security Controller (in OCC) and, when necessary, Dubai Police Force.
- Provide the very best in customer service and information.
- Ticket inspectors will do ticket inspection on train and on stations with S Tafteesh device that can read and analyse cards and tickets and determine their validity for the respective service.
- Perform and carry out other duties as instructed / directed by the Revenue Protection Supervisor and the Revenue Protection Manager.
Educational And Professional Qualifications
- Good verbal and written communication skills.
- Previous experience of working in an environment with a high level of customer contact, ideally where you have had to deal with conflict.
- Ability to make sound conclusions when under pressure.
- Resilient and able to remain professional in confrontational situations.
- Able to work using own initiative and as part of a team.
- Able to evaluate and interpret information in order to make appropriate conclusions.
- Previous cash handling experience.
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