Training Supervisor (Facilities)
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Key skills for this role
About the Role
Keolis.MHI seeks a Training Supervisor to develop and deliver training for Facilities and Cleaning staff on Dubai Metro. The role involves creating training materials, conducting assessments, and coordinating with suppliers.
Key Skills for This Role
Responsibilities
- Identify current and future training needs for Facilities Department staff
- Develop the competency matrix for all job roles within the Facilities Department
- Design and implement initial training and refresher training framework for Facilities staff
- Draft, review, and continuously improve training materials based on operational trends and audit findings
- Deliver training to in house and outsourced staff, including new joiners
- Coordinate with chemical and large equipment suppliers to ensure refresher training is delivered
- Prepare and manage the training calendar for Soft Services Supervisors
- Monitor and evaluate training delivery by manpower service providers
- Inspect Dubai Metro locations to assess staff competence and identify training needs
- Maintain and manage training databases and ensure documentation is complete for audit purposes
Requirements
- Ideally a degree or diploma in Facilities Management or Hospitality
- Certified Trainer certification
- NEBOSH/ISOH certification
- Minimum 3 to 5 years' experience in training within FM and Housekeeping sector
- Working knowledge of housekeeping processes and associated activities
- Ability to deliver training and documentation in clear spoken and written English
Full Job Posting
Job Objective
- The main purpose of this position is to develop, coordinate and deliver training and refresher training to Facilities and Cleaning department. Oversee the delivery of the training programs for the Facilities team including housekeeping staff of Dubai Metro.
Key Responsibilities
- Identify current and future training needs for Facilities Department staff in line with operational and competency requirements.
- Develop the competency matrix for all job roles within the Facilities Department.
- Design and implement the initial training and refresher training framework for Senior Soft Services Supervisors, Soft Services Supervisors, Housekeeping Staff, Office Assistants, Assistant Accommodation Managers and other outsourced staff.
- Draft, review, and continuously improve training and refresher training materials based on operational trends, audit findings, performance gaps, and assessment.
- Support the development of training practices to align with business growth and operational excellence objectives.
- Effectively coordinate with the Learning and Development Department to ensure training programmes align with operational needs.
- Plan and coordinate training activities efficiently to avoid impact on daily operations.
- Coordinate with suppliers and manpower service providers to ensure cost effective training delivery.
- Closely coordinate with the Learning & Development Department for induction programs, safety procedures, and supervisory training.
- Liaise with manpower service providers to review and verify submitted training calendars.
- Coordinate with chemical suppliers, large equipment suppliers, and other service providers to confirm training schedules.
- Prepare training materials, deliver training, and conduct assessments in line with the Competency Management Procedure.
Educational Qualifications
- Ideally a degree holder or diploma in Facilities Management, Hospitality.
- Certified Trainer certification.
- NEBOSH/ISOH certification.
- A minimum of 3 to 5 years’ experience in training within FM and Housekeeping sector.
- Working knowledge of housekeeping processes and associated activities.
- Ability to deliver training and documentation in clear spoken and written English.
- Knowledge of HSE compliance requirements.
- Project management certification.
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