Training Supervisor
Job Fit Check
Base Career helps you apply smarter for this job.
Key skills for this role
About the Role
Keolis.MHI is seeking a Training Supervisor to develop, coordinate and deliver training for the Facilities and Cleaning department of Dubai Metro. You will oversee training programs for housekeeping staff, design competency matrices, and ensure compliance.
Key Skills for This Role
Responsibilities
- Identify current and future training needs for Facilities Department staff in line with operational and competency requirements
- Develop the competency matrix for all job roles within the Facilities Department
- Design and implement the initial training and refresher training framework for Senior Soft Services Supervisors, Soft Services Supervisors, Housekeeping Staff, Office Assistants, Assistant Accommodation Managers and other outsourced staff
- Draft, review, and continuously improve training and refresher training materials based on operational trends, audit findings, performance gaps, and assessment
- Prepare training materials, deliver training, and conduct assessments in line with the Competency Management Procedure
- Deliver training to in‑house and outsourced staff, including new joiners, as per the approved training plan
- Coordinate with chemical and large equipment suppliers to ensure refresher training is delivered as per the annual plan
- Prepare and manage the training calendar for Soft Services Supervisors in coordination with internal departments and external suppliers
- Monitor and evaluate training delivery by manpower service providers to ensure effectiveness and compliance
- Inspect Dubai Metro locations to assess staff competence and identify training needs
- Maintain and manage training databases, ensuring all records are properly filed and documentation is complete for audit purposes
- Provide dashboard to Head of Facilities showing planned training program against actual on a monthly basis
Requirements
- Ideally a degree holder or diploma in Facilities Management, Hospitality
- Certified Trainer certification
- NEBOSH/ISOH certification
- A minimum of 3 to 5 years’ experience in training within FM and Housekeeping sector
- Working knowledge of housekeeping processes and associated activities
- Ability to deliver training and documentation in clear spoken and written English
- Knowledge of HSE compliance requirements
Full Job Posting
JOB OBJECTIVE
- The main purpose of this position is to develop, coordinate and deliver training and refresher training to Facilities and Cleaning department.
- Oversee the delivery of the training programs for the Facilities team including housekeeping staff of Dubai Metro.
Key Responsibilities
- Identify current and future training needs for Facilities Department staff in line with operational and competency requirements.
- Develop the competency matrix for all job roles within the Facilities Department
- Design and implement the initial training and refresher training framework for Senior Soft Services Supervisors, Soft Services Supervisors, Housekeeping Staff, Office Assistants Assistant Accommodation Managers and other outsourced staff.
- Draft, review, and continuously improve training and refresher training materials based on operational trends, audit findings, performance gaps, and assessment in line with the Competency Management Procedure.
- Support the development of training practices to align with business growth and operational excellence objectives.
- Effectively coordinating with the Learning and Development Department to ensure training programmes and materials align with operational needs and competency requirements.
- Plan and coordinate training activities efficiently to avoid impact on daily operations and optimize resource utilization.
- Coordinate with Learning & Development Department to nominate in house staff for new training program with no impact on daily operation.
- Coordinate with suppliers and manpower service providers to ensure cost‑effective training delivery.
- Support value for money training solutions while maintaining compliance with competency and certification requirements.
- Closely coordinate with the Learning & Development Department for induction programs, safety procedures, supervisory training, and new training initiatives.
- Liaise with manpower service providers to review and verify submitted training calendars.
Operational Responsibilities
- Prepare training materials, deliver training, and conduct assessments in line with the Competency Management Procedure.
- Deliver training to in‑house and outsourced staff, including new joiners, as per the approved training plan. And provide detailed feedback on learner progress and achievement in accordance with operational requirements to Head of Facilities
- Deliver refresher training to Soft Services Supervisors as per the frequency stated in the Refresher training plan with no impact on daily operation.
- Coordinate with chemical and large equipment suppliers to ensure that refresher training is delivered to Soft Services Supervisor and Housekeeping Staff as per the frequency stipulated in the annual plan
- Prepare and manage the training calendar for Soft Services Supervisors in coordination with internal departments and external suppliers.
- Monitor and evaluate training delivery by manpower service providers to ensure effectiveness and compliance for initial and refresher training
- Plan and coordinate large equipment training for Machine Operators/Team Leaders and manage ongoing competency requirements.
- Ensure deep cleaning staff and supervisors are competent to operate Aerial Work Platforms and maintain valid certification as per the regulatory authorities and schedule annual refresher training.
- Verify assessment and refresher training records and submit detailed reports to the Senior Soft Services Manager.
- Inspect Dubai Metro locations to assess staff competence and identify training needs and submit findings to the Head of Facilities.
- Analyse training needs for housekeeping staff and develop on‑the‑job training programs.
- Maintain and manage training databases, ensuring all records are properly filed and documentation is complete for audit purposes and future reference
EDUCATIONAL QUALIFICATIONS
- Ideally a degree holder or diploma in Facilities Management, Hospitality
- Certified Trainer certification
- NEBOSH/ISOH certification
- A minimum of 3 to 5 years’ experience in training within FM and Housekeeping sector.
- Working knowledge of housekeeping processes and associated activities
- Ability to deliver training and documentation in clear spoken and written English.
- Knowledge of HSE compliance requirements
- Project management certification
KEY COMPETENCIES
- Facilities Management knowledge within the hospitality or transport sector
- Understanding of high level cleaning, waste management, pest control and soft services
- Knowledge and expertise in training and instructional methods
- Creating and delivering training programmes and relevant materials for Facilities staff
- Conducting inspections and identifying training gaps
- Ability to handle large cleaning equipment
- Risk assessment skills
- Proficiency in MS Office applications
- Fluency in spoken and written English
- Ability to utilize presentation tools, computer systems, and software applications
- Strong planning, presentation, time management, and project management skills
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at Keolis.MHI
Performance Analyst
Abu Dhabi, UAE
Keolis-MHI is seeking a Performance Analyst to support accurate performance data and analysis across departments in Abu Dhabi. The role involves tracking KPIs, preparing reports, and coordinating with teams. Requires a B
RSK Project Manager
Abu Dhabi, UAE
Keolis.MHI is seeking a Rolling Stock Project Manager to lead the reinstatement of Dubai Metro assets damaged by adverse weather. The role requires managing project resources, budget, procurement, and stakeholder coordin
Junior Civil Engineer - UAE National
Abu Dhabi, UAE
Junior Civil Engineer role providing engineering and maintenance services for civil assets of the Dubai Metro. Requires a Bachelor's in Civil Engineering, preferably with 1 year of relevant experience. Involves preventiv
Training Supervisor (Facilities)
Abu Dhabi, UAE
Keolis.MHI seeks a Training Supervisor to develop and deliver training for Facilities and Cleaning staff on Dubai Metro. The role involves creating training materials, conducting assessments, and coordinating with suppli
COMS Team Leader
Abu Dhabi, UAE
Keolis.MHI seeks a Communications Team Leader to supervise a line maintenance team providing engineering and maintenance services for Dubai Metro's communications systems. The role involves leading technicians, performin
Customer Service Agent - Tram (UAE National)
Abu Dhabi, UAE
Keolis.MHI seeks a Customer Service Agent for the Dubai Tram to deliver safe, reliable, and world-class customer-focused tram service. The role involves assisting passengers with information, ticketing, crowd management,
Ticket Inspector
Abu Dhabi, UAE
Keolis.MHI is hiring a Ticket Inspector to provide revenue protection on trains and stations in Dubai. The role involves issuing penalty fares, enforcing by-laws, and delivering customer service. Requires good communicat
Business Intelligence Manager
Abu Dhabi, UAE
Keolis-MHI is seeking a Business Intelligence Manager to lead the development and deployment of data visualization and reporting capabilities using Power BI. The role involves designing dashboards, supporting strategic d
Performance Analyst
Abu Dhabi, UAE
RSK Project Manager
Abu Dhabi, UAE
Junior Civil Engineer - UAE National
Abu Dhabi, UAE
Training Supervisor (Facilities)
Abu Dhabi, UAE
COMS Team Leader
Abu Dhabi, UAE
Customer Service Agent - Tram (UAE National)
Abu Dhabi, UAE
Ticket Inspector
Abu Dhabi, UAE
Business Intelligence Manager
Abu Dhabi, UAE