Training & Quality Manager
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Key skills for this role
About the Role
Establish a training network, analyze training needs, deliver training programs, and improve departmental performance while adhering to Kempinski standards.
Key Skills for This Role
Responsibilities
- Establish a training network according to Kempinski standards
- Analyze training needs and training effectiveness
- Ensure implementation of corporate training BITES
- Plan, design and deliver training programmes
- Coach and train managers and Departmental Trainers
- Analyze operational quality performance using KEA and ReviewPro
- Prepare yearly Business Plan and Budget for Training Department
Requirements
- Experience in training and quality management within hospitality
- Ability to analyze training needs and effectiveness
- Knowledge of Kempinski standards and training programs
Full Job Posting
Job Overview
- Establish a training network according to Kempinski standard, including spending time in operations to foster this network.
Key Responsibilities
- Analyse training needs and training effectiveness.
- Ensure that every department having corporately developed Training BITES have fully implemented these, and ensured they reflect all hotel specific policies and procedures.
- Further develop the Training BITE Library by assisting individual Departmental Trainers in the writing and implementing hotel specific training BITES.
- Embed all Kempinski training programs and training tools and comprehensively track their implementation.
- Plan, design and deliver training programmes.
- Devise a training marketing strategy.
- Analyse the data on the e learning platforms and utilize or market it to Management and Department Trainers.
- Coach and train managers and Departmental Trainers to improve departmental performance.
- Works with the General Manager to coordinate relevant learning for EXCOM and HODs.
- Organise and supervise Kempinski DNA and brand immersion activities.
- Continuously seek and support new approaches, practices and processes to improve efficiency.
- Work together with department heads and analyse operational quality performance using KEA and ReviewPro.
Qualifications
- Experience in training and quality management within hospitality.
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