Restaurant Supervisor
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Key skills for this role
About the Role
Oversee daily operations, ensure customer satisfaction, manage staff, and maintain compliance with food safety regulations; requires strong communication and conflict resolution.
Key Skills for This Role
Responsibilities
- Supervise front of house staff during daily shifts to ensure smooth dining room operations
- Resolve customer complaints and service issues promptly
- Monitor service speed, food presentation, and table turnover
- Assist with opening and closing procedures including cash handling and security
- Train new hires on service protocols, menu items, and POS systems
- Ensure compliance with food safety, sanitation, and alcohol service regulations
Requirements
- Experience in restaurant supervision or similar role
- Strong leadership and team management skills
- Knowledge of food safety and sanitation regulations
- Ability to handle customer complaints and service issues
Full Job Posting
Overview
- The Restaurant Supervisor oversees daily shift operations to ensure high quality food service, guest satisfaction, and staff efficiency. This role bridges the gap between front line staff and upper management, handling immediate customer needs, directing team members, and maintaining safety and serv
Shift Management & Customer Service
- Supervise front of house (FOH) staff during daily shifts, ensuring smooth dining room operations.
- Resolve customer complaints and service issues with speed and a positive attitude.
- Monitor service speed, food presentation, and table turnover to maintain high standards.
- Assist with opening and closing procedures, including cash handling, safe drops, and securing the building.
Team Leadership & Training
- Assign daily side work, stations, and shift duties to servers, hosts, and bussers.
- Train new hires on service protocols, menu items, and point of sale (POS) systems.
- Provide real time feedback and coaching to team members during service.
- Cover floor positions (serving, hosting, or expediting) when the restaurant is busy or short staffed.
Operations & Compliance
- Ensure full compliance with food safety, sanitation, and alcohol service regulations.
- Monitor inventory levels of front of house supplies and report shortages to the Restaurant Manager.
- Review employee timecards, manage shift cuts based on labor targets, and handle call outs.
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