Territory Service Representative: AGO

Position overview

Location and travel

• The position is based in Agra, India, and requires field work across an assigned route or territory.
• The role requires approximately 25% travel.

Pickup and delivery

• Perform timely pickups and deliveries, meet committed service timelines, verify shipment details, and prevent damage or loss.
• Maintain delivery productivity and route efficiency while supporting operational requirements during peak periods.

Customer service and documentation

• Represent Blue Dart professionally, resolve basic customer queries, and escalate concerns or operational exceptions.
• Collect COD payments, remit cash accurately, obtain proof of delivery, and maintain accurate shipment documentation.
• Scan shipments using handheld devices or approved platforms and complete real-time status updates.

Safety and assets

• Follow road safety guidelines, secure shipments, protect company assets and customer property, and report incidents or unsafe conditions.
• Maintain the assigned vehicle or personal two-wheeler, valid statutory documents, cleanliness, and basic upkeep.
• Wear the prescribed uniform, identity card, and applicable personal protective equipment.

Team collaboration

• Work with shift in-charges and branch operations teams, support colleagues during contingencies, and attend briefings and safety meetings.
• Contribute to branch productivity, service goals, route efficiency, and operational discipline.

Qualifications and eligibility

• Requires a minimum eighth-standard pass and accepts freshers or candidates with up to two years of relevant experience.
• Requires a valid two-wheeler or four-wheeler driving licence and, where applicable, a personal two-wheeler.
• Requires physical fitness for field operations and willingness to work shifts, weekends, and holidays.
• Higher education and pickup and delivery experience are added advantages.

Skills and capabilities

• Skills include pickup and delivery, shipment handling, COD collection, proof of delivery, scanning, route familiarity, and basic computer and mobile application use.
• The role requires basic English reading and understanding, customer focus, integrity, reliability, safety awareness, teamwork, discipline, and time management.