Senior Executive - Operations (SUC)

Position overview

Inbound operations

• Lead and supervise inbound activities during the assigned shift.
• Ensure timely receipt, unloading and processing of inbound vehicles and shipments.
• Monitor receiving, scanning, reconciliation, segregation and sorting.
• Coordinate with outbound operations and network teams to maintain smooth shipment flow.

Service quality and productivity

• Ensure accurate scanning, sorting and reconciliation with minimal errors.
• Escalate damaged, short or discrepant shipments and reduce exceptions, mis-sorts and delays.
• Plan and allocate manpower across workstations to achieve productivity targets.
• Review dashboards, reports and shift metrics to identify improvement opportunities.
• Complete operational documentation, system updates and effective shift handovers.

People leadership and compliance

• Lead, coach and support operations staff and territory service representatives.
• Conduct daily briefings on safety, priorities, productivity and service expectations.
• Monitor attendance, punctuality, shift discipline and workforce deployment.
• Ensure adherence to SOPs, safety guidelines, operational policies and statutory requirements.
• Maintain housekeeping, prescribed uniform and personal protective equipment requirements where applicable.

Stakeholder collaboration

• Coordinate with customer service, security, fleet, network operations and other support functions.
• Escalate operational risks, service failures and resource constraints to the reporting manager.
• Support process improvements and initiatives that enhance operational efficiency and service quality.

Qualifications and experience

• Graduate in any discipline, or 10+2 with a 3-year diploma from a recognized institution.
• 2–4 years of relevant experience in courier, express logistics, warehousing, distribution or supply chain operations.
• Experience leading frontline operational teams and coordinating shift operations.
• Exposure to inbound operations, shipment processing, sorting, scanning, reconciliation and service centre operations.
• Experience with operational systems, handheld scanners and productivity reporting is an advantage.

Workplace

• The role is based at a branch or service centre and requires shift-based operational presence.
• The source lists the location as branch or service centre and describes the role as location agnostic.