Operations Executive - PNQ

Position Overview

eCommerce and Network Operations

• Ensure timely receipt, segregation, processing, consolidation, and dispatch of eCommerce shipments.
• Coordinate scheduled surface linehaul and feeder network movements to destination hubs and service centres.
• Monitor network cut-off timings, dispatch schedules, shipment connectivity, and system scanning updates.

Exception and Service Management

• Monitor scanning, sorting, bagging, and dispatch activities for operational accuracy.
• Resolve delays, misroutes, scanning discrepancies, stock lying at the hub, and other shipment exceptions.
• Communicate disruptions and recovery plans and drive timely resolution of service issues.

Planning and Performance

• Support manpower, equipment, vehicle, and daily capacity planning based on volumes and network priorities.
• Track SLAs, shipment ageing, pending loads, productivity, turnaround times, and product performance.
• Prepare operational MIS, escalate critical issues, and recommend corrective and process improvement actions.

Compliance and Improvement

• Ensure adherence to operational workflows, SOPs, safety, security, statutory requirements, and audit controls.
• Maintain operational records and system updates and support contingency planning during disruptions and volume surges.
• Support automation, standardization, cross-functional projects, and continuous improvement initiatives.

Qualifications and Experience

• Bachelor's degree in any discipline is required.
• Three to five years of experience is required in courier, express logistics, transportation, eCommerce logistics, or hub operations.
• Experience with high-volume hub or mid-mile logistics, surface linehaul, shipment tracking, and performance management is required.
• Certification or diploma in logistics, supply chain management, or operations management is an added advantage.
• Working knowledge of logistics management systems, operational dashboards, and Microsoft Office applications is required.

Skills and Capabilities

• Required capabilities include shipment processing, dispatch management, SLA management, exception management, operational reporting, and process improvement.
• The role requires planning, organization, analytical problem solving, attention to detail, decision making, collaboration, accountability, adaptability, and communication.

Travel

• Travel required is listed as 25 percent.

About Blue Dart