recruitee
Technical Systems Engineer
Emplyfy
Addlestone, GBR
Full-time
Onsite
£30,000 to £40,000 per year
Discovered 1 weeks ago
IT supportTechnical troubleshootingCustomer serviceMicrosoft 365Email, SharePoint, Teams and OneDriveIntune
Free
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IT supportTechnical troubleshootingCustomer service
Role Overview
Join a high-tech organisation providing managed IT services to established businesses.
This customer-focused role combines technical support, infrastructure, system maintenance and hands-on client-site work.
The successful candidate will take ownership of issues through to resolution.
Key Skills for This Role
IT supportTechnical troubleshootingCustomer serviceMicrosoft 365Email, SharePoint, Teams and OneDriveIntune
Full Job Posting
Role overview
Join a high-tech organisation providing managed IT services to established businesses.
This customer-focused role combines technical support, infrastructure, system maintenance and hands-on client-site work.
The successful candidate will take ownership of issues through to resolution.
Responsibilities
- Serve as a technical contact for customers and provide effective IT solutions.
- Attend customer premises to diagnose faults, complete repairs and perform scheduled maintenance.
- Manage support cases and service requests using the service-desk platform.
- Keep customers informed in accordance with agreed service levels.
- Escalate significant incidents requiring management intervention.
- Review daily priorities and manage workload to complete required actions.
- Monitor customer environments and ensure business requirements continue to be met.
- Install, configure, test, maintain and repair hardware and software.
- Keep technical records, tickets and documentation up to date.
- Own urgent and high-priority incidents handled remotely or on-site.
- Coordinate support with external technology partners and service providers.
Compensation
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