recruitee
IT Technician
Emplyfy
Addlestone, GBR
Full-time
Onsite
£30,000
Discovered 1 weeks ago
IT supportHardware troubleshootingSoftware troubleshootingNetwork troubleshootingMicrosoft 365 administrationMicrosoft Intune
Free
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IT supportHardware troubleshootingSoftware troubleshooting
Role Overview
An established technology services provider is seeking a Senior IT Technician to support a diverse portfolio of clients.
The role operates in a fast-moving managed service provider environment and involves working with modern technologies.
Key Skills for This Role
IT supportHardware troubleshootingSoftware troubleshootingNetwork troubleshootingMicrosoft 365 administrationMicrosoft Intune
Full Job Posting
Role Overview
An established technology services provider is seeking a Senior IT Technician to support a diverse portfolio of clients.
The role operates in a fast-moving managed service provider environment and involves working with modern technologies.
Key Responsibilities
- Provide exceptional customer support as the first point of technical contact.
- Resolve hardware, software, and network-related incidents.
- Attend client premises for troubleshooting, upgrades, and maintenance.
- Process and manage support tickets within agreed service levels.
- Keep stakeholders informed of progress and resolutions.
- Escalate urgent matters when necessary.
- Monitor customer systems and infrastructure health.
- Maintain technical records and documentation.
- Assist with planned projects and deployments.
- Respond to high-priority support requests.
Requirements
- Five or more years of relevant industry experience.
- Practical experience with Cyber Essentials controls and GDPR standards.
- Microsoft 365 administration experience.
- Intune device management and remote monitoring tools experience.
- Strong networking background.
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