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IT Systems Engineer
Emplyfy
Addlestone, GBR
Full-time
Onsite
£30,000
Discovered 1 weeks ago
IT supportCustomer serviceMicrosoft 365Exchange OnlineTeamsSharePoint
Free
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IT supportCustomer serviceMicrosoft 365
Role Overview
A managed service provider is seeking an experienced IT Systems Engineer for its growing technical team.
The role supports well-known businesses and focuses on customer service and technical problem solving across multiple client environments.
Key Skills for This Role
IT supportCustomer serviceMicrosoft 365Exchange OnlineTeamsSharePoint
Full Job Posting
Role Overview
A managed service provider is seeking an experienced IT Systems Engineer for its growing technical team.
The role supports well-known businesses and focuses on customer service and technical problem solving across multiple client environments.
Main Duties
- Provide first-line support and act as the primary customer contact.
- Visit customer locations to diagnose and resolve technical issues when required.
- Log, manage, and update incidents through the service management platform.
- Maintain regular client communication about ticket progress.
- Escalate critical issues to senior leadership where appropriate.
- Prioritise and manage the daily workload effectively.
- Monitor customer environments and ensure optimal system performance.
- Install, configure, and maintain IT hardware and software solutions.
- Produce technical documentation and maintain service records.
- Support incidents remotely and on-site.
Compensation
- Competitive salary between £30,000 and £40,000 per annum, depending on experience.
Benefits
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