recruitee
Infrastructure Engineer
Emplyfy
Addlestone, GBR
Full-time
Onsite
£30,000 to £40,000 per annum
Discovered 1 weeks ago
Cyber Essentials security implementationGDPR security implementationMicrosoft 365IntuneRMM platformsNetwork infrastructure and connectivity
Free
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Cyber Essentials security implementationGDPR security implementationMicrosoft 365
Role Overview
Support customer environments in a hands-on Infrastructure Engineer role covering infrastructure, Microsoft technologies, hardware, software, and security.
Combine remote technical support with regular activity at customer locations.
Key Skills for This Role
Cyber Essentials security implementationGDPR security implementationMicrosoft 365IntuneRMM platformsNetwork infrastructure and connectivity
Full Job Posting
Role overview
Support customer environments in a hands-on Infrastructure Engineer role covering infrastructure, Microsoft technologies, hardware, software, and security.
Combine remote technical support with regular activity at customer locations.
Responsibilities
- Provide technical assistance and act as a reliable customer point of contact.
- Diagnose faults, perform repairs, and complete scheduled maintenance at customer locations.
- Manage incidents and requests through the company ticketing system.
- Provide timely updates and maintain agreed service levels.
- Escalate critical technical problems to management when appropriate.
- Monitor customer infrastructure and systems for operational performance.
- Deploy, test, maintain, and troubleshoot hardware and software.
- Document technical work and maintain accurate service tickets.
- Own urgent incidents handled remotely or at customer sites.
Required experience
- At least 5 years of experience in a relevant IT role.
- Cyber Essentials and GDPR security implementation experience are mandatory.
- Microsoft 365 core services experience is mandatory, including Email, SharePoint, Teams, and OneDrive.
- Experience with network infrastructure, routers, switches, access points, DHCP, DNS, TCP/IP, VLANs, and firewalls.
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