Technical Content Writer
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Key skills for this role
About the Role
Everflow is seeking a Technical Content Writer to own and scale the Help Center/Knowledge Base for its SaaS partner marketing platform. You will create clear documentation, improve information architecture, and reduce support tickets.
Key Skills for This Role
Responsibilities
- Own the complete structure, categorization, and search optimization of the Help Desk
- Author, edit, and maintain clear step by step guides, FAQs, troubleshooting articles, and platform walkthroughs
- Partner with Product and Customer Success teams to identify high volume ticket areas and proactively address gaps
- Establish a rigorous review cycle to audit existing articles and retire outdated features
Requirements
- 3+ years of experience as a Technical Writer or Knowledge Base Manager in B2B SaaS, developer tools, AdTech, or API first environment
- Proven track record of managing and structuring a public facing Help Center or Knowledge Base end to end
- Hands on experience administering help desk software (Zendesk Guide, Intercom, Help Scout, or Document360)
- Familiarity with HTML/CSS and Markdown
- Bachelor's degree in English, Technical Writing, Communications, Computer Science, or equivalent experience
Full Job Posting
About the role
- As Technical Content Writer, you will own, organize, and scale the Help Center/Knowledge Base.
- You will bridge the gap between complex platform mechanics and clear, actionable documentation.
- The Help Desk also acts as a source for many AI projects.
What you'll do
- Own the complete structure, categorization, and search optimization of the Help Desk.
- Author, edit, and maintain clear step by step guides, FAQs, troubleshooting articles, and platform walkthroughs.
- Partner closely with Product and Customer Success teams to identify high volume ticket areas.
- Establish a rigorous review cycle to audit existing articles and retire outdated features.
Qualifications
- Information Architecture Mindset: ability to organize complex technical hierarchies.
- Customer First Mentality: write with a voice that is helpful, clear, and authoritative.
- Technical Aptitude: comfortable diving into platform settings and reading API documentation.
- Data Driven Strategy: use analytics to inform content creation.
Requirements
- 3+ years of experience as a Technical Writer or Knowledge Base Manager in B2B SaaS, developer tools, AdTech, or API first environment.
- Proven track record of managing and structuring a public facing Help Center or Knowledge Base end to end.
- Hands on experience administering help desk software (Zendesk Guide, Intercom, Help Scout, or Document360).
- Familiarity with HTML/CSS and basic Markdown is highly preferred.
- Bachelor's degree in English, Technical Writing, Communications, Computer Science, or equivalent professional experience.
Compensation Package
- Base Salary: CAD 80,000 CAD 90,000 CAD
- Partial Coverage for Group Medical Insurance
- Unlimited PTO and paid holidays
- Paid parental leave
- Education, gym, and equipment stipend
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