Project Owner - Digital Infrastructure
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Key skills for this role
About the Role
Web Hosting Canada is looking for a Product Owner to own the roadmap and backlog for core infrastructure products including VPS, Cloud, dedicated servers, and DNS. The role requires 2+ years of product management experience with technical infrastructure products, strong business judgment, and a customer-first mindset.
Key Skills for This Role
Responsibilities
- Own and drive the roadmap and backlog for WHC’s IaaS products, including VPS, Cloud, dedicated servers, DNS, and supporting infrastructure capabilities
- Prioritize product work based on customer needs, business impact, technical realities, strategic objectives, and financial considerations
- Build strong business cases for product opportunities, including clear problem definition, customer impact, financial implications, and expected outcomes
- Drive product initiatives from discovery through launch, including scoping, specifications, stakeholder alignment, trade off decisions, release readiness, and post launch follow up
- Spend meaningful time with customers, support insights, usage data, and market signals to identify well framed problems and product opportunities
- Partner closely with Engineering to understand technical trade offs and ensure product decisions are grounded in architecture, reliability, scalability, and operational realities
- Partner with Marketing and Customer Care to support positioning, launch readiness, customer communications, and internal enablement
- Use data, AI tools, vendor insights, and hands on product testing to improve decisions, execution, quality, and the future direction of WHC’s infrastructure products
Requirements
- 2+ years of experience in product management or product ownership, with ownership of infrastructure, developer facing, B2B SaaS, PaaS, IaaS, cloud, hosting, or similarly technical products
- A proven ability to own products from discovery through delivery and continuous improvement
- Strong technical fluency, including the ability to understand infrastructure concepts, architecture diagrams, deployment workflows, and engineering trade offs
- Strong business judgment, with the ability to assess opportunities through customer value, revenue potential, gross margin, utilization, pricing, packaging, and operational impact
- A customer first mindset, with the ability to translate feedback, support insights, and data into clear product problems and practical solutions
- Strong execution skills, including the ability to write clear specs, manage priorities, unblock teams, QA releases, and keep momentum
- Excellent communication and stakeholder management skills
Full Job Posting
The Opportunity
- WHC is looking for a strategic, hands on, and technically fluent Product Owner, Digital Infrastructure to own the roadmap and backlog for core infrastructure products including VPS, Cloud, dedicated servers, DNS, and the capabilities that support them.
What You’ll Do
- Own and drive the roadmap and backlog for WHC’s IaaS products
- Prioritize product work based on customer needs, business impact, technical realities, strategic objectives, and financial considerations
- Build strong business cases for product opportunities
- Drive product initiatives from discovery through launch
- Spend meaningful time with customers, support insights, usage data, and market signals
- Partner closely with Engineering to understand technical trade offs
- Partner with Marketing and Customer Care to support positioning and launch readiness
- Use data, AI tools, vendor insights, and hands on product testing to improve decisions
What You Bring
- 2+ years of experience in product management or product ownership with technical products
- Proven ability to own products from discovery through delivery
- Strong technical fluency
- Strong business judgment
- Customer first mindset
- Strong execution skills
- Excellent communication and stakeholder management skills
Nice to Have
- Experience with web hosting, VPS, cloud servers, dedicated servers, DNS, domains, email infrastructure, WordPress, developer tools, or adjacent internet services
- Experience in a subscription based business
- Experience managing vendor or partner relationships
- Exposure to cybersecurity, compliance, data sovereignty, infrastructure reliability, or performance management
- Experience using AI tools and agentic workflows
- Bilingualism in English and French
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