Technical Account Manager (Unit 42)
Job Fit Check
Base Career helps you apply smarter for this job.
Key skills for this role
About the Role
Palo Alto Networks is seeking a Technical Account Manager for Unit 42 to act as a trusted advisor for Managed Detection and Response and Managed Threat Hunting services. The role involves managing a global customer portfolio, driving adoption, and ensuring customer satisfaction.
Key Skills for This Role
Responsibilities
- Manage a global customer portfolio, providing dedicated support to organizations across EMEA, JAPAC, and the US
- Ensure customers maximize their return on investment by guiding onboarding, driving adoption, and fostering satisfaction and advocacy
- Build trusted advisor relationships with customer stakeholders, executive sponsors, and partners
- Serve as the first line of defense in customer support, coordinating with engineering teams for timely resolution of issues
- Maintain ongoing communication with customers regarding service offerings, updates, events, and act as primary point of contact for feedback
- Advocate for customers internally to influence product roadmap, service improvements, and best practices
- Manage performance metrics including CSAT, renewal rate, referenceability, adoption, consumption, and customer engagement
- Identify risks to customers achieving their business goals and collaborate with account teams to build mitigation plans
Requirements
- 4+ years of relevant experience in customer success, consulting, post sales technical account management, or similar roles, with experience in cybersecurity
- Proven experience building and executing customer engagement programs in an evolving organization
- Strong consulting and project management skills, with a track record of acting as a trusted advisor
- Experience managing escalations, balancing customer expectations, and negotiating successful resolutions
- Highly data driven, with a focus on metrics, process adherence, and continuous improvement
- Ability to drive consistent engagement processes across a portfolio of customers
- Excellent communication and interpersonal skills to build relationships with technical and non technical stakeholders
- Team player with high integrity, accountability, and a customer first mindset
Full Job Posting
Job Summary
- The Technical Account Manager will act as a trusted advisor to our customers to help ensure efficient Palo Alto Networks’ Unit 42 Managed Services adoption. In this role, you will work closely with CISOs, Security Architects, Security Engineers, and Operations teams within mid to large enterprises t
Key Responsibilities
- Manage a global customer portfolio, providing dedicated support to organizations across EMEA, JAPAC, and the US, adapting to various regional requirements and business cultures.
- Ensure customers maximize their return on investment by guiding onboarding, driving adoption, and fostering satisfaction and advocacy.
- Ensure customers are measurably satisfied with the service and proactively communicate refresh needs and available options.
- Build trusted advisor relationships with customer stakeholders, executive sponsors, and partners to maximize adoption and business value.
- Serve as the first line of defense in customer support, coordinating with engineering teams for timely resolution of issues and becoming a Subject Matter Expert over time.
- Maintain ongoing communication with customers regarding service offerings, updates, events, and act as the primary point of contact for feedback.
- Advocate for customers internally to influence product roadmap, service improvements, and best practices.
- Manage performance metrics including CSAT, renewal rate, referenceability, adoption, consumption, and customer engagement. Identify renewal risks and work with internal teams to remediate.
- Identify risks to customers achieving their business goals and collaborate with account teams to build mitigation plans or escalate as needed.
Qualifications
- 4+ years of relevant experience in customer success, consulting, post sales technical account management, or similar roles, with experience in cybersecurity.
- Proven experience building and executing customer engagement programs in an evolving organization.
- Strong consulting and project management skills, with a track record of acting as a trusted advisor to drive business value.
- Experience managing escalations, balancing customer expectations, and negotiating successful resolutions.
- Highly data driven, with a focus on metrics, process adherence, and continuous improvement.
- Ability to drive consistent engagement processes across a portfolio of customers.
- Excellent communication and interpersonal skills to build relationships with technical and non technical stakeholders.
- Team player with high integrity, accountability, and a customer first mindset.
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at Palo Alto Networks
Named Account Manager - Public Sector
Toronto, CAN
Palo Alto Networks is seeking a Named Account Manager for the Public Sector to drive sales engagements and revenue growth. You will develop strategic territory plans, build relationships with prospective customers, and o
Systems Engineer (Oman)
Dubai, UAE
Palo Alto Networks is seeking a Solutions Consultant (Systems Engineer) to provide technical leadership and expertise in customer security transformation journeys. The role involves meeting sales quotas, conducting disco
Systems Engineer (Oman)
Dubai, UAE
Palo Alto Networks is seeking a Solutions Consultant (Systems Engineer) to provide technical leadership and expertise in cybersecurity solutions for customers in Oman. The role involves driving sales, conducting technica
Territory Sales Manager
Montréal, CAN
Palo Alto Networks is hiring a Territory Sales Manager in Montreal to sell cybersecurity solutions through channel partners and drive revenue growth. The role requires experience in SaaS-based architectures, consultative
Solutions Engineer, DevOps - US West and Canada
Vancouver, CAN
Palo Alto Networks is seeking a Solutions Engineer for the DevOps team to act as a trusted technical advisor for machine identity security solutions. You will deliver product demonstrations, conduct POCs, and partner wit
Named Account Manager - Public Sector
Vancouver, CAN
Palo Alto Networks is hiring a Named Account Manager for the Public Sector to drive sales engagements and revenue growth. You will lead complex sales cycles, build relationships with prospective customers, and implement
Professional Services Staff Consultant
Riyadh, KSA
Palo Alto Networks seeks a Professional Services Staff Consultant to act as a lead technical authority for strategic Cortex XSIAM engagements. The role involves defining end-to-end SOC architecture and technical delivery
Service Delivery Leader
Riyadh, KSA
Palo Alto Networks seeks a Service Delivery Leader to manage the post-sales customer lifecycle, driving adoption and consumption of cybersecurity products. The role involves key account ownership, customer planning, and
Named Account Manager - Public Sector
Toronto, CAN
Systems Engineer (Oman)
Dubai, UAE
Systems Engineer (Oman)
Dubai, UAE
Territory Sales Manager
Montréal, CAN
Solutions Engineer, DevOps - US West and Canada
Vancouver, CAN
Named Account Manager - Public Sector
Vancouver, CAN
Professional Services Staff Consultant
Riyadh, KSA
Service Delivery Leader
Riyadh, KSA