Service Delivery Leader
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Key skills for this role
About the Role
Palo Alto Networks seeks a Service Delivery Leader to manage the post-sales customer lifecycle, driving adoption and consumption of cybersecurity products. The role involves key account ownership, customer planning, and cross-functional collaboration with C-suite and technical teams.
Key Skills for This Role
Responsibilities
- Serve as the point of contact for the post sales journey, driving adoption and consumption across Palo Alto Networks products.
- Own key account relationships and manage the customer lifecycle for largest customers.
- Operate cross functionally with clients from end user through C suite and internal partners across product lines.
- Own customer planning, deployment, adoption, account level reviews, and escalations.
- Build and manage customized product delivery to the customer's tech environment.
- Partner with Sales team to develop success plans, assess customer health, identify expansion opportunities, and ensure renewals.
- Engage and coordinate customer delivery across Palo Alto Networks team members including engineering and professional services.
Requirements
- 8+ years of professional experience in a customer facing role, managing high touch post sales engagements
- Specialization in software product and service delivery to strategic customers with expertise in Cloud Security, DevSecOps, Network Security, or Security Operations
- Proven results as a trusted advisor to drive business value for customers, including C suite interaction
- Expertise in customer guidance throughout their journey focusing on Value Realization and managing escalations
- Fluent level of English and Arabic languages
- Based in Saudi Arabia and eligible for IQAMA VISA Transfer or Saudi National or GCC country member
Full Job Posting
Job Summary
- Service Delivery Leaders serve with an account centric focus managing the customer lifecycle as the Voice of the Customer.
- They operate as the point of contact for the post sales journey driving adoption and consumption across Palo Alto Networks products.
- They work closely with CISOs, CTOs, and Security, Cloud, Network teams.
Your Impact
- Key account ownership and relationship management for Palo Alto Networks’ largest customers.
- Operate as primary point of contact for multiple product lines supporting the customer journey.
- Own customer planning, deployment, adoption, account level reviews, and escalations.
- Build and manage customized product delivery to the customer’s tech environment.
- Understand Customer Security Priorities and translate to Success Plans.
- Partner with Sales team to develop success plans, assess customer health, identify expansion opportunities, and ensure renewals.
- Engage and coordinate customer delivery across Palo Alto Networks team members.
Your Experience
- 8+ years of professional experience in a customer facing role, managing high touch post sales engagements.
- Specialization in software product and service delivery to strategic customers with expertise in Cloud Security, DevSecOps, Network Security, or Security Operations.
- Proven results as a trusted advisor to drive business value for customers.
- Expertise in customer guidance throughout their journey focusing on Value Realization and managing escalations.
- Thrive in a matrixed, team environment.
- Bonus: Client focused program management; skilled in customer success software (Gainsight, Salesforce, Smartsheet, Clarizen, Jira).
- Fluent level of English and Arabic languages.
- Based in Saudi Arabia and eligible for IQAMA VISA Transfer or Saudi National or GCC country member.
About Palo Alto Networks
- Palo Alto Networks is a cybersecurity partner of choice, trailblazing the path and shaping the future of the industry.
- Values: Disruption, Collaboration, Execution, Integrity, and Inclusion.
- Committed to providing reasonable accommodations for all qualified individuals with a disability.
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