Team Leader, Housekeeping
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Key skills for this role
About the Role
Supervise housekeeping operations, ensure cleanliness standards, train staff, and enhance guest satisfaction in a luxury hotel environment.
Key Skills for This Role
Responsibilities
- Supervise daily room cleaning activities to ensure brand cleanliness standards
- Conduct routine inspections of guest rooms, fixtures, amenities, and equipment
- Ensure accurate room status communication with Front Office
- Monitor productivity and cleanliness levels, supporting continuous improvement
- Assist in planning staff scheduling based on occupancy
- Conduct daily pre shift briefings to communicate priorities
- Participate in training and coaching of Housekeeping Attendants
- Monitor and maintain par stock of room amenities and cleaning supplies
- Enforce hygiene, health, safety, and grooming standards
- Address guest concerns quickly and effectively
Requirements
- Supervisory experience in housekeeping
- Knowledge of housekeeping SOPs and brand standards
- Ability to conduct inspections and maintain quality
- Strong communication and team coordination skills
Full Job Posting
Job Summary
- Housekeeping plays a key supervisory role in driving service excellence and maintaining the highest levels of cleanliness and presentation within guest rooms.
- The position ensures effective execution of daily operations by guiding and developing the housekeeping team, monitoring quality performance, and maintaining strong departmental communication.
- The role actively contributes to guest satisfaction, operational efficiency, and continuous improvement by enforcing brand standards, supporting team productivity, and responding proactively to guest and business needs.
Key Responsibilities
- Supervise daily room cleaning activities to ensure all rooms meet brand cleanliness standards.
- Conduct routine inspections of guest rooms, fixtures, amenities, and equipment, reporting any defects.
- Follow daily opening and closing procedures as per department guidelines.
- Ensure accurate room status communication with Front Office and related departments.
- Maintain compliance with housekeeping Standard Operating Procedures (SOPs).
- Ensure correct handling, security, and logging of keys and Lost & Found items.
- Monitor productivity and cleanliness levels in assigned areas, supporting continuous improvement.
- Assist in planning staff scheduling based on occupancy and business levels.
- Assign duties to attendants and monitor performance throughout the shift.
- Conduct daily pre shift briefings to communicate VIP arrivals, priorities, and updates.
- Participate in training, coaching, and skill development of Housekeeping Attendants.
- Encourage teamwork, positive employee relations, and high morale.
Additional Responsibilities
- Support staff rotation and multi skilling to ensure operational flexibility.
- Monitor and maintain par stock of room amenities, linens, and cleaning supplies.
- Ensure correct usage of materials to reduce breakage, spoilage, and wastage.
- Assist with monthly inventory counts and timely reporting of shortages.
- Ensure all equipment is clean, used correctly, and maintained in good condition.
- Enforce hygiene, health, safety, and grooming standards always.
- Ensure full awareness and readiness for emergency procedures.
- Maintain compliance with environmental sustainability policies.
- Support team discipline and ensure alignment with hotel standards and expectations.
- Provide professional and courteous service when interacting with guests.
- Address guest concerns quickly and effectively, escalating when needed.
- Record guest feedback to support service enhancement and quality initiatives.
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