Lobby Hostess
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Key skills for this role
About the Role
As a Lobby Hostess, create a welcoming experience, assist guests, manage flow, and deliver exceptional service with strong communication and hospitality skills.
Key Skills for This Role
Responsibilities
- Be the first point of contact for guests, creating a warm and welcoming arrival experience
- Assist guests with directions, check in and check out guidance, and any immediate requests
- Ensure smooth guest flow throughout the lobby
- Work closely with the Front Office team to manage guest movement and minimise waiting times
- Maintain exceptional service standards
- Build meaningful guest relationships and anticipate individual needs
- Provide personalised recommendations
- Contribute to an outstanding luxury hospitality experience
Requirements
- Ability to create a warm and welcoming arrival experience
- Ability to assist guests with directions, check in and check out guidance
- Ability to manage guest movement and minimise waiting times
- Ability to build meaningful guest relationships and anticipate individual needs
- Ability to provide personalised recommendations
Full Job Posting
About the Role
- As a Lobby Hostess, you will be the first point of contact for our guests, creating a warm and welcoming arrival experience.
- You will assist guests with directions, check in and check out guidance, and any immediate requests while ensuring smooth guest flow throughout the lobby.
- Working closely with the Front Office team, you will help manage guest movement, minimise waiting times, and maintain exceptional service standards.
- You will build meaningful guest relationships, anticipate individual needs, provide personalised recommendations, and contribute to an outstanding luxury hospitality experience.
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