Agent, Front Office
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Key skills for this role
About the Role
Atlantis The Royal is seeking a Front Office Agent to provide efficient solutions and services to guests at the ultra-luxury resort in Dubai. The role involves ensuring smooth check-ins/check-outs, processing cashiering transactions, and assisting guests with requests throughout their stay.
Key Skills for This Role
Responsibilities
- Provide efficient solutions and services to all guests
- Ensure all check ins and check outs run smoothly
- Process all cashiering transactions promptly and correctly both during the day and night
- Offer more personalized service by assisting guests with their requests throughout their stay
Requirements
- Customer service superstar
- Attention to detail in a fast moving environment
Full Job Posting
About the Resort
- A part of Kerzner International, a global leader in luxury hospitality, Atlantis The Royal is the most ultra luxury experiential resort in the world.
- Crafted by the world's leading designers, architects, and artists, it is a destination where everything has been designed to challenge the boundaries of imagination.
- Located on the crescent of the Palm Island, it features 760 Rooms, Suites, and Signature Penthouses with panoramic sea and skyline views.
- Behind this extraordinary destination are over 6,000 colleagues from 129 nationalities.
About The Role
- Are you a customer service superstar? Do you enjoy working with attention to detail in a fast moving environment?
- The Front Office Agent will be providing efficient solutions and services to all guests, offering information, and giving particular attention to all guests special requirements.
- The priority of this role will be to ensure all check ins and check outs run smoothly and that all cashiering transactions are processed promptly and correctly both during the day and night.
- Also, offering more personalized service by assisting the guests with their requests throughout their stay.
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