Guest Service Executive
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Key skills for this role
About the Role
Provide reception services, handle guest requests, maintain professionalism, and ensure guest satisfaction in a luxury hotel environment.
Key Skills for This Role
Responsibilities
- Provide reception services to all guests
- Perform check in and check out procedures
- Handle currency exchange and financial transactions
- Assist guests with needs throughout their stay
- Navigate Opera Cloud PMS for check in/out and reports
Requirements
- Fluency in English is essential
- Previous experience in hospitality industry, particularly Front Office in luxury hotel
- Ability to perform all duties of a Front Office Agent efficiently
- Strong attention to detail and accuracy
Full Job Posting
Job Summary
- To provide reception services to all guests, and to efficiently respond to requests and concerns raised by internal and external guests.
- Duties include smooth operation of check in and check out procedures, accurate cashiering transactions and delivery of personalized and professional service.
Key Responsibilities
- Adhere to all rules, procedures, and policies as communicated by the Team Leader.
- Report to duty on time with full compliance to uniform and grooming standards.
- Attend daily briefings conducted by the Front Office Team Leader or Duty Manager.
- Properly handle all office equipment and duty related tools.
- Maintain a clean, organized, and professional reception area and workspace.
- Maintain accurate handover of essential information between shifts.
- Ensure full confidentiality of guest information.
- Contribute to achieving departmental goals.
- Assist guests with all needs throughout their stay.
- Issue room keys following safety and security procedures.
- Provide concierge style information on hotel promotions, events, and local attractions.
- Assist with luggage handling upon arrival and departure.
Skills, Experience & Educational Requirements
- Fluency in English is essential; proficiency in additional languages is highly desirable.
- Willingness and aptitude to learn, with ability to perform all duties of a Front Office Agent efficiently.
- Previous experience in hospitality industry, particularly Front Office in lodge or luxury hotel (preferably five star) is highly valued.
- Physical ability to lift and handle heavy objects.
- Strong attention to detail, accuracy, and follow through.
- Excellent guest service skills with warm, professional demeanor.
- Strong communication and interpersonal skills.
About the Company
- Situated at the heart of Dubai's world renowned Meydan Racecourse, The Meydan Hotel offers elevated hospitality experience.
- We believe in making our guests happy beyond anything they have ever imagined.
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