Supervisor Distribution Center

Overview

Job Description

• Manages the daily operation of a store, including accounting/budgeting, hiring, discipline and scheduling of employees, inventory stocking, promotion of sales and maintaining the appearance of the store | Typically implements merchandising, financial management, sales staff supervision and overall management at the store level under direction of region store management | Provides direction to store co-management and department management | Ensures execution of all organization policies at the store level to achieve projected store sales and profit objectives | Advises and directs department management in solving operating problems and improving department performance and conditions.
• Lead and manage a team of 15-20 grocery store supervisors across a geographical area.
• Supervise performance of in-store grocery order fulfillment process - pick, pack and handover to riders.
• Ensure strict adherence to food handling and packing SOPs.
• Ensure best-in-class operational metrics - order preparation time, picker utilization, item replacement compliance, and item out of stock etc. while ensuring customer experience is not compromised.
• Develop store specific processes/workflows where required to ensure efficient store operations.
• Handle real-time coordination with customer care and rider teams to ensure orders are dispatched on time and resolve customer complaints, if any.
• Work closely with 3PLs - picker recruitment, training, and performance management.
• Manage rostering of pickers and store supervisors to ensure shift coverage and efficient operations.
• Manage performance, coach, and train store supervisors.

Qualifications

• 5-7 years previous job experience in order fulfillment and management of pickers.
• 2-3 years' experience of order fulfillment operations in grocery stores.
• Data driven decision making- Is comfortable with Excel/Google sheet and dashboards.
• Basic food handling experience.
• Has managed a large team of pickers before.
• Well organized, able to multitask, and work in a fast-paced environment.
• Open minded; continually seeks to find new and creative ways to accomplish tasks.
• Excellent verbal and written communication skills.
• Strong interpersonal and relationship building skills.
• Excellent decision-making abilities.
• Effective issue resolution skills.
• Passion, enthusiasm, reliability and drive results in present capacity.