Store Manager - Dubai
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Key skills for this role
About the Role
Sephora is seeking a Store Manager to lead a team in Dubai, driving exceptional client experience, sales, and operational excellence. The role requires 5-6 years of store management experience and a bachelor's degree.
Key Skills for This Role
Responsibilities
- Embody Sephora Attitude and set an example in front of the team
- Provide support to the team in difficult situations ensuring client’s satisfaction
- Provide extensive coaching and training to assist the team in meeting all commercial and operational KPI’s
- Take over floor leadership segments and ensure the floor is always managed and covered
- Energize and motivate the team through effective floor management
- Use suitable tools (Love Meter and CEE) for analyzing overall satisfaction and propose action plans
- Inspire the team to use digital tools to deliver a customized service
- Work in partnership with the Supervisor and coach the team to offer Beauty Services
- Provide support for the Area Manager in analyzing results and proposing action plans
- Maintain and enforce quality customer service and resolve customer service complaints
Requirements
- Minimum 5 to 6 years experience in store management
- Bachelor's degree
- English – advanced level
- Arabic is a plus
Full Job Posting
About Sephora
- Sephora is a prestige beauty retail company founded in 1969 in Limoges, France, part of LVMH Group since 1997.
- We have 56,000 employees in 35 countries, connecting customers with nearly 500 brands.
Client Experience
- Embody Sephora Attitude and set an example in front of the team.
- Provide support to the team in difficult situations ensuring client’s satisfaction.
- Provide extensive coaching and training to assist the team in meeting all commercial and operational KPI’s.
- Take over floor leadership segments and ensure the floor is always managed and covered.
- Energize and motivate the team through effective floor management to guarantee an addictive experience for our clients.
- Use suitable tools (Love Meter and CEE) for analyzing overall satisfaction and propose action plans.
- Inspire the team to use digital tools to deliver a customized service.
- Work in partnership with the Supervisor and coach the team to offer our Beauty Services.
- Provide support for the Area Manager in analyzing results and proposing action plans.
- Maintain and enforce quality customer service and resolve customer service complaints.
Sales
- Inspire the team in achieving commercial and operational KPI’s and create improvement plans.
- Reinforce sales policies and techniques established at Sephora University.
- Balance and drive the sales target among selective, exclusive and Sephora Collection.
- Achieve the desired market share for services.
- Ensure achievements by hour are shared with colleagues and motivate the team.
- Create disruptive internal competitions to motivate the team.
- Analyze results during shift/floor leadership and create action plans.
Operations
- Apply policies and procedures regarding products, testers, prices, merchandising and other partners.
- Contribute to store image through cleanliness and product restocking.
- Enforce team to follow established policies and procedures.
- Monitor stock availability and report low stock to Head Office.
- Propose podium order and track daily performance.
- Drive all operational KPIs and create improvement plans.
- Align with Category Departments on shelving plans, novelties, brand relocations, etc.
Business
- Provide support to Area Manager with knowledge of market conditions, competition, client needs.
- Analyze all relevant KPIs and propose action plans for improvement.
- Develop short and long term strategies to drive top and bottom line/brands sales.
- Manage business KPIs and team selling behavior in higher volume stores.
- Proactively provide HO and CATMAN with product recommendations and feedback.
- Put in place action plans to boost business and maximize product performance.
- Plan, implement and oversee in store promotional events or displays.
- Follow trends and perform market visits and analyses.
- Ensure all Business reports are completed efficiently.
People
- Motivate and develop the team through daily coaching/observations.
- Communicate and inspire the team on business strategy, vision and relevant information.
- Increase team confidence and motivation by praise and feedback.
- Identify, engage in recruiting and develop talents and secure succession plans.
- Ensure the team is attending training and follow up is done.
- Ensure the team is using Axonify as E learning tool.
- Ensure an addictive beauty experience through performing monthly assessments.
- Facilitate team monthly meetings to analyze and discuss performance.
- Be responsible for the PCR and PIP process of the entire assigned team.
- Oversee the annual leave of the team and liaise with Area Manager.
Know How
- Project an exceptional image and body language in accordance with Sephora guidelines.
- Keep up to date on trends and products.
- Inspire, mentor and coach the team.
- Transfer knowledge and create a highly performing culture in the store.
Experience & Qualifications
- Proven successful role in managing.
- Minimum 5 to 6 years experience in store management.
- Bachelor's degree.
- English – advanced level for OGCC and intermediate for KSA.
- Arabic is a plus in OGCC and mandatory for KSA.
Competencies
- Digital orientation/analytical skills/ business acumen.
- Excellent communication skills.
- Intermediate MS Office skills.
- Ability to deal with Ambiguity.
- Commercial awareness.
- Ability to develop and manage teams.
What You'll Find
- Community where authenticity is embraced.
- Culture of empowerment, learning & growth.
- Work that brings fulfillment.
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