Store Lead | Pop-up Store | Richmond, BC — temporary
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Key skills for this role
About the Role
Arc'teryx is opening a pop-up outlet in Richmond, BC and is seeking a Store Lead to join the store leadership team. The role involves leading Product Guides, facilitating guest experience, and overseeing store operations including experience, product, community, and people.
Key Skills for This Role
Responsibilities
- Lead in alignment with the Arc'teryx Vision, Purpose and Values
- Support the entire in store experience during your shift, with acute awareness of what's happening on the sales floor
- Support product guides in delivering a world class guest experience through authentically sharing technical product knowledge
- Champion floor leadership and exceptional guest experience by leading from the floor 5 days of the week
- Support the oversight and leadership of the floor which includes the five pillars of the business (experience, product, community, operations, and people)
- Build community by actively sharing brand information and event specifics with the team and guests
- Coach and provide feedback to product guides to unlock their potential and support the store in reaching targets
- Support inventory management throughout the day to maximize sell through, including receiving, processing, restocking, destocking, and visual merchandising
- Communicate all company initiatives, policies, and priorities to the team in collaboration with or as required by the Store Manager
- Leverage all necessary tools to manage store business operations in overseeing sales targets, labor, and budget management
- Manage opening and closing procedures for the store
- Utilize the Point of Sale system to accurately and efficiently process guest transactions including warranties, Used Gear trade ins, purchases, and returns
Requirements
- One or more years of leadership experience
- 1 2 years of retail experience
- Passion for customer service and delivering an exceptional guest experience
- Ability to coach and provide feedback to team members
- Comfortable adhering to and enforcing health and safety guidelines
- Proven ability to set a clear vision, align team around common goals, and foster commitment
- Strong time management skills and ability to prioritize and adapt to daily business needs
- Highly flexible and adaptable when faced with ambiguity
- Strong written and verbal communication
- Ability to lift up to 30 lbs
Full Job Posting
Your Opportunity at ARC’TERYX
- As a key member of the store leadership team, you will be working alongside the Assistant and Store Manager, leading a talented group of Product Guides and facilitating the guest experience.
- You are a part of every area of the retail store including experience, product, community, operations and people, and are inspired to seek out ways to evolve our practices.
- You are product obsessed and seek any chance to get outside to experiment and learn firsthand how our product performs.
- You prioritize your connection with nature and celebrate others doing the same.
As an Arc’teryx Store Lead, here’s what you’d be doing
- Leading in alignment with the Arc’teryx Vision, Purpose and Values.
- Supporting the entire in store experience during your shift, with an acute awareness of what’s happening on the sales floor at any given moment.
- Supporting product guides in delivering a world class guest experience through authentically sharing technical product knowledge.
- Championing floor leadership and exceptional guest experience by leading from the floor 5 days of the week.
- Supporting the oversight and leadership of the floor which includes the five pillars of the business (experience, product, community operations and people).
- Building community by actively sharing brand information and event specifics with the team and guests, ensuring each individual feels invited to join in.
- Coaching and providing feedback to product guides to unlock their potential and support the store in reaching targets.
- Supporting inventory management throughout the day to maximize sell through, including receiving, processing, restocking and destocking, and visual merchandising.
- Communicating all company initiatives, policies, and priorities to the team in collaboration with, or as required by, the Store Manager.
- Leveraging all necessary tools to manage the store business operations in overseeing sales targets, labor and budget management.
- Networking with potential partners to support events and to help maximize brand engagement in the community.
- Managing the opening and closing procedures for the store, as designed by the company and leadership team.
Are you our next Store Lead?
- You have one or more years of leadership experience, and 1 2 years of retail experience.
- You are excited by the opportunity of unlocking someone’s potential, and coaching others comes naturally.
- You have a passion for customer service and delivering an exceptional experience for guests; because of your enthusiasm, others are eager to join you and follow your lead.
- You seek and offer relevant feedback, coaching and development in the moment.
- You are comfortable adhering to and enforcing health and safety guidelines at all times.
- You have proven ability to set a clear vision, align your team around common goals and foster commitment to these objectives.
- You have strong time management skills and can prioritize and adapt to daily business needs in the moment, giving feedback and direction when needed.
- You remain highly flexible and adaptable when faced with ambiguity.
- You seek the best (sometimes not the easiest) solutions, with an unwavering commitment to do what is right.
- Your passion for your work is paralleled by your passion for getting outside and living it.
- You have strong written and verbal communication.
- Ability to lift up to 30 lbs.
Compensation + Perks
- The pay range for this role is CAD 25 28/hour (midpoint CAD 26.50/hour).
- The role is eligible to participate in a bonus plan based on the performance of their store.
- Benefits include paid time off, wellness time, No Wasted Day program (dedicated paid days to get outside & explore), professional development opportunities, Arc'teryx Academies (outdoor skill building events), Employee Belonging Councils, and access to employee discounts and Pro Deals.
Availability Requirements
- Available for a minimum of one open, one close and one weekend shift each week.
- Full Time: 30 40 hours per week (5 days per week).
- Contract dates: summer 2026 — early 2027.
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