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Product Guide

Arc'teryx Equipment
Ottawa, CAN
Full Time
Entry
Onsite
Yesterday
Customer ServiceProduct KnowledgePoint of Sale SystemsProblem SolvingCommunicationTeam Collaboration
Free

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Customer ServiceProduct KnowledgePoint of Sale Systems
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Your Opportunity at ARC’TERYX

  • You are the face of the brand on the retail floor, delivering an unforgettable experience to our guests.
  • You are product obsessed and seek any chance to get outside to experiment and learn firsthand how our product performs.
  • You prioritize your connection with nature and celebrate others doing the same.

As a Product Guide at Arc’teryx, here’s what you’d be doing

  • Delivering a best in class brand experience to our guests through sharing technical product knowledge and supporting with problem solving.
  • Building a strong understanding of our products and seamlessly weaving this information into guest interactions in an authentic way.
  • Championing Arc’teryx as a brand ambassador both in store and in the community.
  • Developing your passions both in and out of the store with the support of the team.
  • Supporting in elevating the guest experience by working with the store leadership team on projects and brand initiatives.
  • Providing feedback on merchandising and in store experience to help drive sales.
  • Maintaining an open, collaborative relationship with your team and store leadership.
  • Supporting with and participating in various store tasks as assigned by the leadership team.
  • Answering store phones and responding to voicemails and store emails; on occasion, this could include responding on the Epicenter social media channels.
  • Utilizing the Point of Sale system to accurately and efficiently process guest transactions, including warranties, Used Gear trade ins, purchases, and returns.
  • Receiving and unpacking boxes for inventory as required (boxes can weigh 5 30 lbs).

Are you our next Product Guide?

  • You are passionate about delivering exceptional customer service.
  • You love to have fun at work, and hold yourself accountable to what is required of you.
  • You are self motivated, and enjoy problem solving.
  • You remain highly flexible and adaptable when faced with ambiguity.
  • You effectively balance autonomy and collaboration.
  • You inspire breakthrough thinking and continuous improvement.
  • You seek the best (sometimes not the easiest) solutions, with an unwavering commitment to do what is right.
  • Your passion for your work is paralleled by your passion for getting outside and living it.

Expectations

  • All employees are expected to be available to work 'Black Friday' and from the second week of December until the end of the holiday season.
  • You are fully accountable for and oversee the execution of all deliverables on the Product Guide Role and Responsibilities document.
  • Under the direction of the Store Leads, Store Manager and Assistant Manager, you perform/complete other additional projects, duties, and assignments as required.

Availability Requirements

  • You are available for a minimum of one open, one close and one weekend shift each week.
  • Your availability must reflect the needs of the business.
  • Full Time 30 40 hours per week (5 days per week).
  • Part Time 10 30 hours per week (2 4 days a week).

Compensation

  • Hourly
  • The pay range for this role is CAD 19.70 CAD 21.90.
  • Additionally, the role is eligible to participate in a bonus plan based on the performance of their store.

Benefits

  • Health & wellbeing: Extended health, dental, and vision coverage, including mental health support, fertility benefits, gender affirming care and a 24/7 Employee Assistance Program (EAP).
  • Financial wellbeing: RRSP matching and eligibility for Arc'teryx Annual Incentive Plan and access to Employee Stock Purchase program (ESPP) where applicable.
  • Time & Flexibility: Paid time off, wellness time, and No Wasted Day program (dedicated paid days to get outside & explore).
  • Family support: Parental leave top up and a nesting period for new parents.
  • Growth, community & gear: Professional development opportunities, Arc'teryx Academies (outdoor skill building events), Employee Belonging Councils, and access to employee discounts and Pro Deals.

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