Guide de produits | Product Guide
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Key skills for this role
About the Role
Arc'teryx Equipment is hiring a Product Guide to deliver an exceptional brand experience in-store. You will share technical product knowledge, assist customers, and support store operations.
Key Skills for This Role
Responsibilities
- Deliver a best in class brand experience to guests through sharing technical product knowledge and problem solving
- Build a strong understanding of products and weave this information into guest interactions authentically
- Champion Arc'teryx as a brand ambassador both in store and in the community
- Support in elevating the guest experience by working with store leadership on projects and brand initiatives
- Provide feedback on merchandising and in store experience to help drive sales
- Maintain an open, collaborative relationship with team and store leadership
- Answer store phones, respond to voicemails and emails, and occasionally respond on social media channels
- Utilize Point of Sale system to process guest transactions including warranties, trade ins, purchases, and returns
- Receive and unpack boxes for inventory as required
Requirements
- Passionate about delivering exceptional customer service
- Self motivated and enjoy problem solving
- Highly flexible and adaptable when faced with ambiguity
- Effectively balance autonomy and collaboration
- Passion for the outdoors and desire to enjoy it fully
- Fluency in English required for communication with English speaking colleagues and clients
- Availability to work mornings, evenings, and weekends
- Available to work Black Friday and holiday season
Full Job Posting
Your Opportunity at ARC’TERYX
- You are the face of the brand on the retail floor, delivering an unforgettable experience to our guests.
- You are product obsessed and seek any chance to get outside to experiment and learn firsthand how our product performs.
- You prioritize your connection with nature and celebrate others doing the same.
What you’d be doing
- Delivering a best in class brand experience to our guests through sharing technical product knowledge and supporting with problem solving.
- Building a strong understanding of our products and seamlessly weaving this information into guest interactions in an authentic way.
- Championing Arc’teryx as a brand ambassador both in store and in the community.
- Developing your passions both in and out of the store with the support of the team.
- Supporting in elevating the guest experience by working with the store leadership team on projects and brand initiatives.
- Providing feedback on merchandising and in store experience to help drive sales.
- Maintaining an open, collaborative relationship with your team and store leadership.
- Supporting with and participating in various store tasks as assigned by the leadership team.
- Answering store phones and responding to voicemails and store emails; occasionally responding on social media channels.
- Utilizing the Point of Sale system to accurately and efficiently process guest transactions, including warranties, Used Gear trade ins, purchases, and returns.
- Receiving and unpacking boxes for inventory as required (boxes can weigh 5 30 lbs).
Are you our next Product Guide?
- You are passionate about delivering exceptional customer service.
- You love to have fun at work, and hold yourself accountable to what is required of you.
- You are self motivated, and enjoy problem solving.
- You remain highly flexible and adaptable when faced with ambiguity.
- You effectively balance autonomy and collaboration.
- You inspire breakthrough thinking and continuous improvement.
- You seek the best (sometimes not the easiest) solutions, with an unwavering commitment to do what is right.
- Your passion for your work is paralleled by your passion for getting outside and living it.
Availability Requirements
- Available for a minimum of one open, one close and one weekend shift each week.
- Availability must reflect the needs of the business, which may change at the discretion of the Store Manager.
- Full Time 32 40 hours per week (required to be available 6 days per week).
- Part Time scheduled up to 31 per week (required to be available a min of 18 hours per week).
Compensation
- Hourly wage.
- Pay range for this role is CAD 20.70 CAD 23.90 per hour.
- Role is eligible to participate in a bonus plan based on store performance.
Benefits
- Extended health, dental, and vision coverage including mental health support, fertility benefits, gender affirming care and EAP.
- RRSP matching and eligibility for Arc'teryx Annual Incentive Plan and Employee Stock Purchase program.
- Paid time off, wellness time, and No Wasted Day program (dedicated paid days to get outside & explore).
- Parental leave top up and a nesting period for new parents.
- Professional development opportunities, Arc'teryx Academies, Employee Belonging Councils, and employee discounts and Pro Deals.
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