Store Director
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Key skills for this role
About the Role
Sephora is looking for a Store Director to oversee client service, people development, sales, and operations at the Liberty Village location in Toronto. The role requires 5+ years of senior management experience in beauty, retail, or customer service, and a proven track record of coaching high-performing teams.
Key Skills for This Role
Responsibilities
- Forecast sales and payroll with District Manager to drive store results
- Monitor daily, weekly, and monthly sales results and communicate with staff members
- Achieve store’s sales plans and operating profits while maintaining expenses
- Develop strategies to grow business leveraging customer loyalty program, events, product knowledge, and services
- Maintain optimum store staffing levels to deliver exceptional client experience while adhering to budgetary goals
- Recruit, interview, and hire for all positions according to business needs
- Train, coach, delegate, supervise, and motivate department Managers and Leads
- Conduct inventories, maintain updated inventory records, and communicate inventory issues/concerns
- Make strategic and innovative merchandising decisions to grow the business
Requirements
- Minimum of 5+ years of senior management experience in the beauty, retail, or customer service industry
- Proven track record of coaching a high performing team and passion for training, development, and education
- Previous experience recruiting, staffing, and hiring across all store positions, including leadership
- Effective in time management, problem solving, and communication both verbal and written
- Experience with Windows, Word, and Excel
- Strong business acumen and ability to analyze sales trends and react appropriately
- Ability to maintain composure and possess strong managerial courage
- Availability to work evenings, weekends, and holidays
- Ability to bend, stretch, and lift up to 50 pounds
Full Job Posting
Overview
- At Sephora Canada, we’re passionate about finding and sharing beauty in the world.
- As the next Store Director at Sephora, you will oversee and manage the overall client service experience, people development, sales, productivity, merchandising, operations, and human resource functions of your store.
- Reporting to the District Manager the Store Director’s team can include our Talent & Business Operations Managers, Client Experience Managers, and Beauty Services Managers.
What you’ll be doing as a Store Director at Sephora
- Forecast sales and payroll with your District Manager to drive store results.
- Monitor daily, weekly, and monthly sales results and communicate with staff members.
- Achieve store’s sales plans and operating profits while maintaining expenses.
- Develop strategies to grow business, leveraging the customer loyalty program, events, product knowledge, and services.
- Maintain optimum store staffing levels to deliver an exceptional client experience while adhering to budgetary goals.
- Recruit, interview, and hire for all positions according to business needs.
- Train, coach, delegate to supervise, and motivate department Managers and Leads to develop their leadership and business skills.
- Ensure a coaching culture is present that includes timely acknowledgement of successes, and feedback on opportunities.
- Conduct inventories, maintain updated inventory records, and communicate inventory issues/concerns to key stakeholders.
- Make strategic and innovative merchandising decisions by Sephora’s concepts when necessary, to grow the business.
We’d love to hear from you if
- You have a minimum of 5+ years of senior management experience in the beauty, retail, or customer service industry.
- You have a proven track record of coaching a high performing team and have a passion for training, development, and education.
- You have previous experience recruiting, staffing, and hiring across all store positions, including leadership.
- You are effective in time management, problem solving, and communication both verbal and written. With experience in Windows, Word, and Excel.
- You have no difficulty maintaining composure and possess strong managerial courage to have tough conversations when needed.
- You have strong business acumen and the ability to analyze sales trends and react appropriately, with a proven track record of meeting or achieving targets or KPIs.
- You love to learn and grow, always finding new ways to level up.
Location, Availability, and Physical Requirements
- On site: You will work at the location specified in the job posting.
- Scheduling: Flexibility is key! We need you to be available during evenings, weekends, and holidays when our clients are eager to shop and explore.
- Physical Requirements: Our stores are a fragrance filled environment. You must be able to bend and stretch to stock shelves, as well as lift and carry up to 50 pounds.
Sephora’s Total Rewards
- The Compensation. Sephora’s pay philosophy is to offer competitive market rates, considering location, internal equity, job scope, and the skills and experience needed to succeed.
- The Perks. Think you’ve tried it all? Just wait until you work at Sephora! Enjoy the product discounts, gratis & exclusive brand events.
- The Benefits. This role includes access to Sephora's extended health and life insurance benefits, customizable coverage options, and paid time off to help you rest and recharge.
- The Education & Development. We invest in training and support internal mobility across Canada, helping you reach your career goals.
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