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Stage Experience Manager, Stores

Sephora
Burnaby, CAN
Full Time
Manager
Onsite
1 weeks ago
Team leadershipClient serviceTraining and developmentVisual merchandisingVendor managementCommunication
Free

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Team leadershipClient serviceTraining and development
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Role Overview

  • As a Stage Experience Manager, Stores, you will be responsible for managing all aspects of the client experience and all services, classes and events in a specific Sephora store location.
  • This role regularly supports in areas such as client service, sales floor standards and team leadership as well as all service related areas.

Key Responsibilities

  • Developing your team: Manage daily operations at the Beauty, Skin and Fragrance Studio. Ensure Coordinators are adequately trained.
  • Embracing Innovation: Ensure beauty advisors are trained and leveraging technology innovations within services.
  • Client Experience: Manage the Services online reservation system. Ensure staffing levels are adequate for smooth client flow.
  • Training & Development: Execute beauty advisors training for new hires and existing team members. Facilitate orientation and selling model training.
  • Visual Merchandising: Support Operations team by ensuring merchandising concepts and sales floor visuals are within company standard.
  • Vendor Management: Ensure beauty advisors properly engage with store brands. Ensure brand representatives train and coach cast on products.

Skills and Qualifications

  • Two to four years’ experience in a similar role at a similar volume store or equivalent internal experience.
  • Excellent verbal/written communications skills and ability to influence business partners at all levels.
  • Proven ability to create teams by attracting and identifying talented store leaders who can train and develop cast to drive sales and deliver outstanding client service.

Compensation

  • The compensation ranges between CAD 54,800.00 CAD 68,500.00 per year.
  • Eligible for performance based bonus opportunities, competitive benefits program, and learning and development initiatives.

Additional Information

  • Work in a fragrance filled environment.
  • Lift and carry up to 50 pounds.
  • Bend and stretch to stock shelves.

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