Staff Product Designer, Practice Areas
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Key skills for this role
About the Role
Clio is seeking a Staff Product Designer to lead experience strategy for practice area customization across its legal AI platform. You will define frameworks and patterns that make Clio feel native to each practice area, working on multi-surface journeys from intake through case close.
Key Skills for This Role
Responsibilities
- Partner with Product and Engineering leaders to define experience strategy, success metrics, and high leverage priorities, grounded in customer insights and business outcomes.
- Build deep customer intuition and systems understanding, translating complex workflows and constraints into clear direction and durable experience decisions.
- Lead end to end design across multi surface journeys — from opportunity framing and to prototyping, validation, and high quality execution.
- Shape a compelling long term experience vision for your problem space, bringing others along through storytelling and collaboration thinking.
- Raise the quality bar across a broader product ecosystem through cohesive, accessible, and scalable experiences that push beyond “good enough.”
- Drive consistency and leverage across teams by strengthening patterns, frameworks, and design system evolution beyond your immediate scope.
- Help teams navigate ambiguity and make strong decisions through facilitation, decision framing, and proactive cross functional collaboration.
- Mentor and elevate other designers through constructive critique, coaching, and role modelling strategic thinking and bar raising craft.
- Partner with the product design manager of your portfolio to uphold the quality and craft of design in your product area.
- Contribute to design culture and org wide initiatives through Staff level forums and leadership beyond your immediate portfolio.
Requirements
- 8+ years of Product Design experience, B2B SaaS experience is preferred, but not required.
- Proven ability to design scalable experiences across multiple customer segments and/or products (e.g., Solo, SMB, and Mid Market).
- Experience leading complex, cross team initiatives and delivering cohesive solutions across interconnected systems.
- Proven track record of shipping high quality work that solves customer problems and moves key product metrics.
- Strong product judgment and business acumen — able to connect customer needs to strategy, metrics, and roadmap decisions.
- Deep mastery of UX craft, including complex interaction design, information architecture, usability, and visual design.
- Advanced customer centric practice, able to lead discovery and align multiple teams around customer needs and opportunities.
- Proven experience designing AI powered experiences, including interaction patterns for trust, transparency, and appropriate user control across complex workflows.
- Proven systems thinking — able to design reusable frameworks and patterns that scale across teams and products.
- Expertise in modern design and prototyping tools, and practical fluency with AI tools in your workflow (e.g., Figma Make, Cursor, Gemini, etc.)
- Excellent presentation and storytelling skills.
- Skilled facilitator who aligns leaders, drives decisions, and moves teams forward through ambiguity.
Full Job Posting
Summary
- Clio is the global leader in legal AI technology, empowering legal professionals and law firms of every size to work smarter, faster, and more securely.
- We are transforming the legal experience for all by bettering the lives of legal professionals while increasing access to justice.
- We are seeking a Staff Product Designer to join our growing Product Design team.
- Design plays a pivotal role at Clio, standing alongside Product and Engineering as one of the three pillars of our Research and Development organization.
What You’ll Do
- Partner with Product and Engineering leaders to define experience strategy, success metrics, and high leverage priorities, grounded in customer insights and business outcomes.
- Build deep customer intuition and systems understanding, translating complex workflows and constraints into clear direction and durable experience decisions.
- Lead end to end design across multi surface journeys — from opportunity framing and to prototyping, validation, and high quality execution.
- Shape a compelling long term experience vision for your problem space, bringing others along through storytelling and collaboration thinking.
- Raise the quality bar across a broader product ecosystem through cohesive, accessible, and scalable experiences that push beyond “good enough.”
- Drive consistency and leverage across teams by strengthening patterns, frameworks, and design system evolution beyond your immediate scope.
- Help teams navigate ambiguity and make strong decisions through facilitation, decision framing, and proactive cross functional collaboration.
- Mentor and elevate other designers through constructive critique, coaching, and role modelling strategic thinking and bar raising craft.
- Partner with the product design manager of your portfolio to uphold the quality and craft of design in your product area.
- Contribute to design culture and org wide initiatives through Staff level forums and leadership beyond your immediate portfolio.
What You Bring
- 8+ years of Product Design experience, B2B SaaS experience is preferred, but not required.
- Proven ability to design scalable experiences across multiple customer segments and/or products (e.g., Solo, SMB, and Mid Market).
- Experience leading complex, cross team initiatives and delivering cohesive solutions across interconnected systems.
- Proven track record of shipping high quality work that solves customer problems and moves key product metrics.
- Strong product judgment and business acumen — able to connect customer needs to strategy, metrics, and roadmap decisions.
- Deep mastery of UX craft, including complex interaction design, information architecture, usability, and visual design.
- Advanced customer centric practice, able to lead discovery and align multiple teams around customer needs and opportunities.
- Proven experience designing AI powered experiences, including interaction patterns for trust, transparency, and appropriate user control across complex workflows.
- Proven systems thinking — able to design reusable frameworks and patterns that scale across teams and products.
- Expertise in modern design and prototyping tools, and practical fluency with AI tools in your workflow (e.g., Figma Make, Cursor, Gemini, etc.)
- Excellent presentation and storytelling skills.
- Skilled facilitator who aligns leaders, drives decisions, and moves teams forward through ambiguity.
Bonus if you have…
- Experience working in the legal industry or legal tech.
- A background in regulated, process intensive industries, e.g., healthcare, financial services, or insurance where workflow accuracy shapes UX decisions.
- Experience adapting a platform to serve distinct customer verticals with different domain vocabularies, workflows, or compliance contexts.
- Experience designing AI powered features in professional contexts where trust, explainability, and user control are meaningful design constraints.
What you will find here:
- Competitive, equitable salary with top tier health benefits, dental, and vision insurance
- Hybrid work environment, with expectation for local Clions (Vancouver, Calgary, Toronto, Dublin, London, New York City and Sydney) to be in office min. twice per week.
- Flexible time off policy, with an encouraged 20 days off per year.
- $2000 annual counseling benefit
- RRSP matching and RESP contribution
- Clioversary recognition program with special acknowledgement at 3, 5, 7, and 10 years
- The expected salary range for this role is $148,000 to $185,000 to $222,000 CAD.
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