Senior Implementation Consultant
Job Fit Check
Base Career helps you apply smarter for this job.
Key skills for this role
About the Role
Clio seeks a Senior Implementation Manager to join the Customer Success team, responsible for delivering implementation services to high-value customers, ensuring seamless integration and adoption of Clio products.
Key Skills for This Role
Responsibilities
- Own the coordination with Clio’s partner network, internal teams, and customers during implementation.
- Develop comprehensive project plans outlining scope, goals, deliverables, timelines, success criteria, and resource requirements.
- Identify potential risks during implementation and proactively develop mitigation strategies.
- Facilitate clear and effective communication through regular status updates, reports and presentations to stakeholders and executives.
- Forge and nurture customer relationships as a trusted advisor during their implementation and adoption journey.
- Skillfully navigate adjustments to implementation scope, schedule, costs, and escalations.
- Continuously assess, evaluate, and propose enhancements to implementation services based on customer needs and feedback.
- Aggregate insights and champion customer feedback among internal and external stakeholders to improve product.
- Collaborate with Sales team and prospects to position the value of implementation consulting and assist with closing opportunities.
Requirements
- Bachelor's degree in a relevant field or equivalent practical experience
- 2+ years of complex project management experience, enterprise Onboarding experience, Customer Success experience and/or implementation consulting
- Proven experience with change management and new process roll out
- Proven experience in developing project plans to successfully launch customers with new products, ideally within legal software or enterprise technology industry
- Genuine empathy, strong interpersonal skills and ability to make customers and stakeholders feel valued
- Excellent negotiation, presentation, problem solving, and decision making skills
- Proficiency in configuring and customizing software solutions and integrations
- Ability to work independently and manage multiple priorities in a fast paced environment
Full Job Posting
Summary
- Clio is the global leader in legal AI technology, empowering legal professionals and law firms.
- We are seeking a Senior Implementation Manager to join our Customer Success team in Burnaby, Toronto or Calgary.
- You will be responsible for providing comprehensive implementation delivery services to Clio’s highest value customers.
What you’ll work on
- Own the coordination with Clio’s partner network, internal teams and customers during implementation.
- Develop comprehensive project plans outlining scope, goals, deliverables, timelines, success criteria, and resource requirements.
- Identify potential risks during implementation and proactively develop mitigation strategies.
- Facilitate clear and effective communication through regular status updates, reports and presentations.
- Forge and nurture customer relationships as a trusted advisor.
- Skillfully navigate adjustments to implementation scope, schedule, costs, and escalations.
- Continuously assess, evaluate, and propose enhancements to implementation services.
- Aggregate insights and champion customer feedback to improve product.
- Collaborate with Sales team and prospects to position the value of implementation consulting.
What you may have
- Bachelor's degree in a relevant field or equivalent practical experience.
- 2+ years of complex project management experience, enterprise Onboarding experience, Customer Success experience and/or implementation consulting.
- Proven experience with change management and new process roll out.
- Proven experience in developing project plans to successfully launch customers with new products.
- Genuine empathy, strong interpersonal skills.
- Excellent negotiation, presentation, problem solving, and decision making skills.
- Proficiency in configuring and customizing software solutions and integrations.
- Ability to work independently and manage multiple priorities.
Serious bonus points if you have
- Ability to design and build implementation plans in various project management / collaboration tools.
- Certification in project management (e.g., PMP, PRINCE2) is a plus.
- Strong strategic thinking and analytical skills.
- Willingness to travel to customer onsite locations as needed.
- A strong understanding of cloud based legal technologies and the legal industry.
Some highlights of our Total Rewards program include:
- Competitive, equitable salary with top tier health benefits, dental, and vision insurance.
- Hybrid work environment, with expectation for local Clions to be in office min. twice per week.
- Flexible time off policy, with an encouraged 20 days off per year.
- CAD 2000 annual counseling benefit.
- RRSP matching and RESP contribution.
- Clioversary recognition program.
Diversity, Inclusion, Belonging and Equity (DIBE) & Accessibility
- Our team shows up as their authentic selves, united by our mission.
- We are dedicated to diversity, equity and inclusion.
- We provide accessibility accommodations during the recruitment process.
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at Clio
Senior Content Strategist, Enterprise
Calgary, CAN
Clio is hiring a Senior Content Strategist for a 12-month contract to cover maternity leave. You will produce polished content across formats, review team output, and contribute strategic input for enterprise audiences.
Senior Partner Account Manager
Toronto, CAN
Clio is hiring a Senior Partner Account Manager to join their Channel team, managing a portfolio of partners and driving sourced revenue. The role involves building strategic relationships, enabling partners, and co-sell
Senior Project Manager
Vancouver, CAN
Clio is hiring a Senior Project Manager to join its PMO team in Vancouver, Calgary, or Toronto. You will lead end-to-end management of complex cross-functional projects such as product launches, global expansion, and M&A
Senior Project Manager
Calgary, CAN
Clio is the global leader in legal AI technology, empowering legal professionals and law firms of every size to work smarter, faster, and more securely. We are transforming the legal experience for all by bettering the l
Systems Specialist, FP&A
Calgary, CAN
Clio is seeking a Systems Specialist, FP&A to join their FP&A Systems team. The role involves administering the EPM platform (Pigment), managing ticket lifecycles, and supporting financial planning and reporting processe
Customer Success Manager
Calgary, CAN
Clio is seeking a Customer Success Manager to manage high-value accounts, drive retention and growth, and guide customers in adopting AI-powered legal technology. The role requires 3+ years of B2B SaaS customer-facing ex
Customer Success Manager
Vancouver, CAN
Clio is seeking a Customer Success Manager to manage a portfolio of high-value accounts, drive adoption and retention, and act as a trusted business partner. The role requires 3+ years of customer-facing experience in a
Intermediate Customer Onboarding Specialist (12 month Contract)
Vancouver, CAN
Clio seeks an Intermediate Customer Onboarding Specialist on a 12-month contract to deliver exceptional onboarding experiences for legal professionals. The role requires strong customer focus, technical expertise, and th
Senior Content Strategist, Enterprise
Calgary, CAN
Senior Partner Account Manager
Toronto, CAN
Senior Project Manager
Vancouver, CAN
Senior Project Manager
Calgary, CAN
Systems Specialist, FP&A
Calgary, CAN
Customer Success Manager
Calgary, CAN
Customer Success Manager
Vancouver, CAN
Intermediate Customer Onboarding Specialist (12 month Contract)
Vancouver, CAN