Sport Coordinator, Velodrome

Job Purpose

1. Programme Coordination & Delivery

• Coordinate day-to-day sport programme operations across cycling and infield sports
• Support logistical execution of sport activities and programming schedules
• Ensure smooth delivery of sessions across all sport disciplines
• Support coordination of leagues, tournaments, and recreational activities

2. Booking & Scheduling Management

• Manage booking systems, session scheduling, and sports calendars
• Coordinate court, cycling, and facility bookings
• Ensure accurate scheduling of programmes and activities
• Support adjustments and updates to programme timetables

3. Participant Engagement & Experience

• Handle participant inquiries and sport-related requests
• Support participant journey across sport programmes
• Maintain CRM records related to participants and activities
• Ensure positive customer experience across all sport services

4. Equipment & Facility Coordination

• Ensure readiness of sports equipment and cycling fleet for daily operations
• Coordinate with bike workshop and facility teams for equipment availability
• Monitor equipment condition and escalate maintenance requirements
• Support setup for sport sessions, events, and activities

5. Compliance & Reporting

• Maintain attendance records and programme participation data
• Ensure proper documentation of sport delivery activities
• Support compliance with health, safety, and operational requirements
• Assist in preparation of operational and programme reports

6. Cross-Team Coordination

• Coordinate with coaches, operations, FM, housekeeping, and event teams
• Support communication between Sports Management and delivery teams
• Ensure alignment between programme delivery and venue operations
• Act as liaison for cross-functional sport activity coordination

7. Event & Competition Support

• Support delivery of cycling competitions, tournaments, and sport events
• Assist in operational setup and coordination of events
• Support adapted sport programme delivery
• Coordinate participant flow and logistics during events

8. Safeguarding & Health & Safety

• Ensure adherence to safeguarding and health & safety procedures
• Support reporting and escalation of incidents when required
• Maintain safe sport environments for participants and staff
• Escalate safeguarding concerns to Head Coach or Sports Manager

9. Administrative & Operational Support

• Support recruitment onboarding and induction processes for sport staff
• Maintain operational trackers and system updates
• Assist in documentation and reporting tasks as required
• Support duty manager coverage when assigned

10. Additional Responsibilities

• Support commercial success through programme efficiency and participant engagement
• Maintain professional development and relevant certifications
• Perform additional duties as assigned by management
• Support evolving operational needs of the venue

Essential

• Diploma or higher qualification in Sport Management, Sports Science, Recreation, Business Administration, or related field OR equivalent experience
• Basic Life Support (BLS) certification or willingness to obtain

Preferre

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• Willingness to obtain UCI Level 1 or equivalent coaching qualification
• Level 1 sport coaching, fitness instruction, or activity leadership certification
• Safeguarding certification or willingness to complete on appointment

Welcomed

• Bachelor’s degree in sport or related discipline
• Experience in multi-sport facility operations

Experience

• Minimum 2+ years in sport coordination, facility operations, or programme delivery
• Experience in multi-sport environments preferred
• Experience coordinating sport schedules, bookings, or events
• Experience working with diverse participant groups
• Familiarity with leagues, tournaments, or sport event delivery
• Experience in customer-facing sport or recreation roles

Competencies

• Strong organisational and scheduling skills
• Effective stakeholder communication
• Ability to manage multiple tasks under pressure
• Strong decision-making in operational environments
• Cultural awareness and adaptability
• CRM and booking system proficiency
• Willingness to work weekends and extended shifts
• Strong teamwork and coordination skills