Spa Therapist
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Key skills for this role
Role Overview
****Duties & Functions:****
• Be responsible for spa treatment consultations and identification of possible contraindications.
• Be responsible for performing beauty therapy treatments, massage and body therapy treatments and specialized treatments for the members and guests to the required standard and provide guests with home-care well-being program.
• Be responsible for after care advice for the member of guest
• Be responsible for achieving retail sales
• Ensure that all treatment rooms and therapy back of house areas are maintained to high standards of cleanliness and hygiene
• Ensure that all equipment is serviced as part of a preventative maintenance program
• Carry out spa tours and spa consultations with guests and members, giving personalized advice and promote facilities, treatments and products
• Assist during spa promotions and events
• Assist with marketing and public relations
• Have complete knowledge and understanding of all services and products offered
• Uphold the standards of sanitation and sterilization as directed by law and the spa’s policies and procedures
• Perform prep work, properly clean and restock room as required
• Actively promote the spa, treatments, services and retail, as well as programs, promotions and/or discounts available
• Handle guests’ questions and concerns professionally and courteously
• Provide accurate, appropriate and immediate responses to all requests by guests
• Possess the ability to work without direct supervision
• Assist in all areas of spa operation as requested by management
• Communicate to management any and all occurrences involving staff or guests in the spa that require attention
• Ensure correct records are kept for member and guest visits, treatments and purchases
• Ensure correct information is recorded for stock control in accordance with the Senior Therapist
• Be responsible for treatment laundry stock inventory and security
• Ensure that all potential and real hazards are reported immediately and rectified
• Ensure that all staff within the department works in a manner, unlikely to give risk of harm or injury to themselves or others.
Key Skills for This Role
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Company Description
Mondrian Doha is a hotel property with food, nightlife, events, celebrations, and business venues.
Duties and Functions
- Conduct spa treatment consultations and identify possible contraindications.
- Perform beauty therapy, massage, body therapy, and specialized treatments for members and guests.
- Provide aftercare advice and home-care well-being programmes.
- Achieve retail sales and promote spa treatments, services, products, programmes, promotions, and discounts.
- Maintain treatment rooms and therapy back-of-house areas to high cleanliness and hygiene standards.
- Ensure equipment is serviced through a preventative maintenance programme.
- Conduct spa tours and consultations and provide personalized advice about facilities, treatments, and products.
- Assist with spa promotions, events, marketing, and public relations.
- Uphold sanitation and sterilization standards required by law and spa policies.
- Prepare, clean, and restock treatment rooms as required.
- Maintain accurate records of visits, treatments, purchases, and stock control information.
- Monitor treatment laundry stock and security and report hazards or incidents to management.
Role Expectations
- Ability to work without direct supervision.
- Complete knowledge and understanding of all spa services and products offered.
- Ability to handle guest questions and concerns professionally and courteously.
- Ability to provide accurate, appropriate, and immediate responses to guest requests.
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