Software Success Lead
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Key skills for this role
About the Role
Motorola Solutions is seeking a Software Success Lead in Riyadh, Saudi Arabia to drive onboarding, configuration, and adoption of the Kodiak system. The role involves operational analysis, data provisioning, end-user training, and feedback integration.
Key Skills for This Role
Responsibilities
- Analyze current business and operational procedures to map them onto the new Kodiak system
- Manage technical data analysis and entry, handling system provisioning using the Corporate Administration Tool (CAT)
- Work closely with end user organizations to present the product, deliver training, and educate them on system capabilities
- Actively gather user feedback and communicate insights to software development teams to drive product optimization
- Assist with complex fleet mapping and dispatcher configurations as part of a dedicated on site deployment team
- Handle highly sensitive, localized operational data in compliance with data security and language guidelines
- Maintain accurate, daily documentation of on site activities and timesheets to satisfy formal project acceptance criteria
Requirements
- Bachelor's degree in Computer Science, Information Technology, Business Administration, or related technical/operational field
- 2 to 5 years of relevant experience in software implementation, technical customer success, data analysis, or technical training
- Fluency in written and verbal Arabic and English
- Strong data analysis and entry skills, with proficiency in provisioning tools (specifically CAT)
- Exceptional training, education, and relationship building abilities
- Strong analytical and problem solving skills
- Excellent organizational and time management skills
- Saudi nationality required
Full Job Posting
Company Overview
- At Motorola Solutions, we believe that everything starts with our people. We’re a global close knit community, united by the relentless pursuit to help keep people safer everywhere.
Department Overview
- Unified communications Systems Integration
Job Description
- The Software Success Lead drives the successful onboarding, configuration, and adoption of the new Kodiak system across end user organisations. This role acts as a crucial bridge between technical development teams and end users, ensuring that current business and operational procedures are accurate
Key Responsibilities
- Operational Analysis: Analysing current business and operational procedures with the strict intention of mapping them onto the new Kodiak system.
- Data Provisioning: Managing technical data analysis and entry, specifically handling system provisioning using the Corporate Administration Tool (CAT).
- End User Engagement: Working closely with end user organisations to present the product, deliver training, and educate them on system capabilities.
- Feedback Integration: Actively gathering user feedback and systematically communicating these insights to the software development teams to drive product optimisation.
- Configuration Support: Assisting with complex fleet mapping and dispatcher configurations as part of a dedicated on site deployment team.
- Compliance & Sensitivity: Handling highly sensitive, localised operational data in strict compliance with data security and language guidelines.
- Governance & Reporting: Maintaining accurate, daily documentation of on site activities and timesheets to satisfy formal project acceptance criteria.
Basic Requirements
- This role demands excellent communication skills, a strong analytical mindset, and the ability to train diverse user groups while managing highly sensitive configuration data.
- To excel, a Software Success Lead typically needs a bachelor's degree in Computer Science, Information Technology, Business Administration, or a related technical/operational field, alongside 2 to 5 years of relevant experience in software implementation, technical customer success, data analysis, o
- Experience within telecommunications, fleet management systems, or dispatcher tools is a strong plus.
- Contract & nationality constraints: Due to the classification, high sensitivity, and language requirements of the operational data, this position is strictly restricted to Saudi nationals.
Key Skills
- Fluency in written and verbal Arabic and English (essential for stakeholder communication and data handling).
- Strong data analysis and entry skills, with proficiency in provisioning tools (specifically CAT).
- Exceptional training, education, and relationship building abilities.
- Strong analytical and problem solving skills to map complex business procedures to software workflows.
- Excellent organisational and time management skills to handle field based deployments.
- The ability to collaborate effectively across both highly technical teams and non technical end users.
Travel Requirements
- Under 25%
Position Type
- Experienced
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