Service Cloud Product Owner (Canada Remote)
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Key skills for this role
About the Role
Motorola Solutions cherche un Product Owner Service Cloud pour diriger l'évolution des applications de support client. Vous serez responsable de la vision produit, de la gestion du backlog et de la collaboration avec les parties prenantes.
Key Skills for This Role
Responsibilities
- Own and define a compelling vision for the Service Cloud ecosystem and partner with business stakeholders to create and execute strategy, roadmap, and goals
- Lead prioritization, grooming, maintenance, and health of the product backlog
- Work closely with global development teams to ensure timely and accurate delivery, and anticipate and plan for risks
- Partner with CX/UX to design intuitive journeys and proactively audit workflows to uncover and eliminate hidden friction
- Define and track product KPIs, analyzing case volume, usage data, and user feedback to drive continuous improvement
- Partner strategically with Customer Service, Finance, Supply Chain, Marketing, Sales, and IT to drive enterprise wide alignment
Requirements
- Bachelor’s Degree with 5+ years of product management/product owner experience
- Proven track record as a Product Owner or Product Manager with deep, hands on experience managing and scaling Salesforce Service Cloud
- Exceptional communication skills with a proven ability to influence, negotiate, and align priorities with senior business partners
- Strong experience working in Agile/Scrum environments
- Strong analytical skills with the ability to define, track, and report on product success metrics
Full Job Posting
Company Overview
- At Motorola Solutions, we believe that everything starts with our people. We’re a global close knit community, united by the relentless pursuit to help keep people safer everywhere.
- We build and connect technologies to help protect people, property and places.
Department Overview
- Our IT organization has a critical role in driving extraordinary business results.
- We’re looking for people who bring great ideas and who make our partners’ ideas better.
Responsibilities
- Product Vision & Strategy: Own and define a compelling vision for the Service Cloud ecosystem.
- Backlog & Execution Management: Lead prioritization, grooming, maintenance, and health of the product backlog.
- Product Delivery & Agile Execution: Work closely with global development teams to ensure timely and accurate delivery.
- User Experience: Partner with CX/UX to design intuitive journeys.
- Data Driven Performance: Define and track product KPIs, analyzing case volume, usage data, and user feedback.
- Cross Functional Leadership: Partner strategically with Customer Service, Finance, Supply Chain, Marketing, Sales, and IT.
Requirements
- Proven track record as a Product Owner or Product Manager, with deep, hands on experience managing and scaling Salesforce Service Cloud.
- Exceptional communication skills with a proven ability to influence, negotiate, and align priorities with senior business partners.
- Strong experience working in Agile/Scrum environments, with a mastery of translating business requirements into developer ready technical documentation.
- A passion for user experience, data driven decision making, and a relentless focus on creating simple solutions to complex problems.
- Strong analytical skills with the ability to define, track, and report on product success metrics, KPIs, and user adoption.
Basic Requirements
- Bachelor’s Degree with 5+ years of product management/product owner experience.
Salary
- Target Base Salary Range: CAD 115,000 CAD CAD 125,000 CAD.
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