Software Engineer - DEX Automation & Engineering
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Key skills for this role
About the Role
Gartner IT seeks a Software Engineer with expertise in data analytics and endpoint engineering to build DEX data pipelines, develop Python/PowerShell automations, and translate digital workplace data into actionable insights.
Key Skills for This Role
Responsibilities
- Build and maintain DEX data pipelines using Nexthink, NQL, Microsoft Intune telemetry, and automation outputs
- Develop, maintain, and improve Python and PowerShell based automations
- Create dashboards and reporting solutions that translate digital workplace data into actionable insights
- Perform deep analysis to identify patterns, anomalies, repeat issues, employee friction points, and automation opportunities
- Support integrations between Nexthink, Intune, automation outputs, and other enterprise systems
Requirements
- Strong analytical mindset and ability to work with complex datasets
- Experience with Nexthink, NQL, Microsoft Intune telemetry, and automation outputs
- Proficiency in Python and PowerShell for automation development
- Ability to convert complex analytical findings into clear narratives and actionable recommendations
Full Job Posting
About Gartner IT
- Join a world class team of skilled engineers building creative digital solutions to support colleagues and clients.
- Gartner IT values nonstop innovation, an outcome driven approach, and great ideas from anyone on the team.
About the Role
- The role is suited for candidates from Data & Analytics or Endpoint Engineering backgrounds who can combine technical expertise with analytics and visualization.
- The role helps Gartner IT move from reactive support to proactive issue prevention by identifying friction points, automating repeatable work, enabling remediation, and supporting communication campaigns.
What You'll Do
- Build and maintain DEX data pipelines using Nexthink, NQL, Microsoft Intune telemetry, and automation outputs.
- Build dashboards and reporting solutions that translate digital workplace data into actionable insights.
- Clean, enrich, normalize, and validate datasets for downstream consumption.
- Perform deep analysis to identify patterns, anomalies, repeat issues, employee friction points, automation opportunities, and campaign opportunities.
- Create reusable datasets, queries, dashboards, and summaries for operational and strategic decision making.
- Develop, maintain, and improve Python and PowerShell based automations.
- Support integrations between Nexthink, Intune, automation outputs, and other enterprise systems.
- Build automations that reduce manual effort, improve endpoint health, and prevent recurring help desk tickets.
- Ensure automations include logging, validation, error handling, measurement, and rollback considerations.
- Convert complex analytical findings into clear narratives, simple visuals, actionable recommendations, and prioritized next steps.
- Help answer key operational questions about issue occurrence, impact, cause, and action.
- Support design and execution of automation communication campaigns that influence employee behavior.
Collaboration & Continuous Improvement
- Work closely with Digital Workplace, Service Operations, and engineering stakeholders.
- Continuously monitor experience metrics to proactively identify emerging issues.
- Use AI driven tools where appropriate for scripting, diagnostics, hypothesis generation, documentation, and resolution drafting.
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