Receptionist
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Key skills for this role
About the Role
Gartner seeks a Receptionist to serve as the face of the company, providing excellent customer service to clients and associates. Responsibilities include managing reception, coordinating office operations, and supporting the real estate team.
Key Skills for This Role
Responsibilities
- Welcome and assist visitors, ensuring adherence to visitor management system
- Answer telephone and handle inquiries professionally
- Coordinate new hire inductions, prepare welcome kits, allocate lockers and access cards
- Process supplier invoices within Coupa
- Coordinate hospitality requests including catering and room setups
Requirements
- Utilize organizational and people skills to collaborate with all associates and clients
- Answer the telephone in a clear, positive, and professional manner
- Ensure all visitors are made welcome and assisted appropriately
- Process supplier invoices within Coupa
- Coordinate courier and mail requests
Full Job Posting
Role Overview
- As the face of Gartner, the Receptionist will utilize organizational and people skills to collaborate with all associates and clients.
- To promote and cement strong relationships with clients when they arrive at the reception area.
- Answer the telephone in a clear, positive, and professional manner to ensure good customer care of all enquires.
- To ensure that all visitors to a Gartner building are made welcome, ascertaining their requirements, assisting them with general information or passing them onto the appropriate person.
- To ensure all visitors and associates follow and adhere to the visitor management system.
- To ensure and help associates adhere to the different technology platforms being introduced in Gartner for office space and security system.
- To function as the central communication link between all associates and visitors to a Gartner office and the real estate team.
Office Operations Coordination
- Coordination of new hires and terminations conducting inductions, prepare welcome kits, allocation of lockers, building access cards.
- Processing of supplier invoices within Coupa.
- Processing and coordination of courier and mail requests.
- Processing of business cards, staff name tags and other print requests and support.
- Processing and coordination of all hospitality requests catering and room setups.
- Office supplies audit responsible of efficient purchasing and storage of office and pantry supplies.
- Understanding of equipment operations and maintenance like coffee machines, dishwashers, microwaves, fridges etc.
Teamwork and Service Delivery
- To provide backup support within the staffing structure and perform the duties of another member of the GRE team in the event of absence or sickness.
- To work closely with the real estate team for the effective delivery of services from Reception.
- To consult with associates, external customer/visitors to Gartner to meet the aims and objectives of the position.
- To work closely with building management, other vendors, and teams for the daily office operations.
- To be responsible for the delivery of elevated levels of customer care and service delivery within the reception and common use office areas.
- To coordinate on associate's requests to provide a supporting role to their office activities and use of the facilities.
- Maintain the reception and office areas in a clean, functional, and safe condition.
- Assist with the coordination and cleaning of kitchen/pantry areas and equipment for daily use, including restocking pantry and other consumable items as required.
- Upkeep of meeting rooms meeting rooms to be made available after every use. All rooms must be refreshed, chairs to be placed back into position, check for other cleaning and maintenance activities.
- Diligence inspecting, recording, escalating and resolution. Identify cleaning, repair and maintenance activities and record them daily.
- Follow daily procedure timeline, manuals, and checklists.
- Demonstrate an understanding of Customer Relationship Management and incorporate it into the role of the Receptionist to enhance customer satisfaction with the services provided.
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