Snoomart Operations Manager
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Key skills for this role
About the Role
Snoonu is looking for a Snoomart Operations Manager to bridge driver supply and dark store operations, diagnosing inefficiencies and driving process improvements. The role requires 3+ years of operations, supply chain, or logistics experience, strong analytical skills, and a process-design mindset.
Key Skills for This Role
Responsibilities
- Serve as the primary interface between the driver supply team and dark store operations
- Own the end to end operations health dashboard: track first mile and last mile metrics daily
- Conduct structured root cause analysis on recurring operational failures
- Partner with driver supply planners and dark store Team Leaders to ensure manpower and rider allocation responds to actual order volume patterns
- Design and embed SOPs across handover, particularly at handoff points where supply side errors compound into customer facing failures
- Lead periodic cross functional ops reviews with driver supply, store ops, and tech teams
- Identify and pilot process improvements (slot optimisation, routing logic, rider zoning) and build measurement framework to validate impact
- Act as the operational escalation point for cross functional issues that fall between driver supply and store ops
Requirements
- Minimum 3 years of experience in operations, supply chain, logistics, or fulfillment
- Demonstrable experience sitting at the intersection of two operational functions
- Strong analytical instinct — comfortable pulling data, building simple dashboards, and telling a clear story from ambiguous numbers
- Process design mindset: able to document a current state flow, identify failure points, and write an SOP
- Influence without authority — strong stakeholder management
- High comfort with ambiguity and cross functional ownership gaps
Full Job Posting
Welcome to Your Next Adventure!
- The Snoomart Operations Manager acts as the critical bridge between the driver supply team and dark store operations.
- You diagnose systemic inefficiencies across first mile and last mile, translate data into process improvements, and ensure supply side decisions land cleanly at the store and rider level.
- You own the connective tissue of Snoomart’s fulfilment engine.
What You’ll Get Your Hands On
- Serve as the primary interface between the driver supply team and dark store operations — ensuring rider availability aligns with order demand patterns, and surfacing store side constraints upstream before they create fulfilment gaps.
- Own the end to end operations health dashboard: track first mile metrics (TDT, Arrival Time, etc.) and last mile metrics (on time promise, rider utilisation, order accuracy, cancellation rate) on a daily basis.
- Conduct structured root cause analysis on recurring operational failures.
- Partner with driver supply planners and dark store Team Leaders to ensure manpower and rider allocation responds to actual order volume patterns rather than static schedules.
- Design and embed SOPs across handover with particular attention to the handoff points where supply side errors compound into customer facing failures.
- Lead periodic cross functional ops reviews with driver supply, store ops, and tech teams turning KPI data into prioritised improvement sprints with clear owners and deadlines.
- Identify and pilot process improvements (slot optimisation, routing logic, rider zoning) and build the measurement framework to validate impact before scaling.
- Act as the operational escalation point for cross functional issues that fall between driver supply and store ops.
The Magic You Bring
- Minimum 3 years of experience in operations, supply chain, logistics, or fulfillment is required.
- Demonstrable experience sitting at the intersection of two operational functions (e.g. driver supply + store ops, or warehouse + delivery) rather than owning just one end.
- Strong analytical instinct — comfortable pulling data, building simple dashboards, and telling a clear story from ambiguous numbers.
- Process design mindset: able to document a current state flow, identify the failure points, and write an SOP that people will actually follow.
- Influence without authority — this role coordinates across teams without direct line management of store or supply staff, so strong stakeholder management is essential.
- High comfort with ambiguity and cross functional ownership gaps — you find the problem’s real owner and build alignment rather than waiting for someone else to step in.
Bonus Points If You Have
- Quick commerce, dark store, or grocery delivery experience
- E commerce operations background
- Ride hailing or driver/fleet management experience
- Formal operations excellence background (Lean, Six Sigma, or similar)
- Start up or high growth environment experience
- Proficiency in Excel and Tableau for operational reporting
- Arabic language skills
- MENA market knowledge
Inside Snoonu’s Universe
- Snoonu is Qatar’s homegrown Super App, reinventing daily life with blazing fast delivery, shopping, and more – all in one place.
- Powered by tech, driven by a global team, and obsessed with making life easier.
Perks & Worklife Magic At Snoonu
- Global Vibes – Collaborate with a worldwide crew.
- Brain Boosters – Learning budgets, access to courses, and tools for your growth.
- Builder’s Playground – Own your tasks, own your path! We’re big on autonomy.
- Flexible Time Off – Generous leave and wellness policies.
- Agile Everything – Scrum isn’t a buzzword here. It’s how we roll, from product to ops.
- Great Place to Work® Certified
- Certified for Excellence: ISO 9001:2015 and ISO 45001:2018 certifications.
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