S Laundry - Performance Coordinator
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Key skills for this role
About the Role
Snoonu seeks a Performance Coordinator for its laundry service to define quality standards, build SOPs, conduct vendor audits, and manage complaints. Requires 3-8 years in laundry or soft-services operations and experience setting quality standards.
Key Skills for This Role
Responsibilities
- Define and document quality standards for every service type: wash & fold, dry clean, press, specialty
- Build end to end SOPs: item intake, cleaning process, QC inspection, packaging, and handover
- Conduct vendor audits: regular on site visits, scoring, and structured feedback to partner facilities
- Manage damage and complaint management: root cause analysis, resolution process, and prevention systems
- Set turnaround time standards: set the SLAs, track adherence, and fix the gaps
- Build item tracking and custody: building accountability across the full journey from customer to vendor and back
- Onboard new vendors: qualification criteria, induction process, and performance ramp
- Ensure readiness for B2B scale: ensure processes and quality can support high volume corporate or hotel accounts
- Manage customer quality loop: working with performance team to turn complaints into operational improvements
- Build the ops team and capability needed to sustain quality as the business grows
Requirements
- 3–8 years in laundry, housekeeping, facilities, or soft services operations
- Has set and enforced quality standards in a service environment
- Experience writing or implementing SOPs and operational playbooks
- Has managed vendor, supplier, or outsourcing relationships with a quality accountability lens
- Detail oriented with a genuine intolerance for inconsistency
- Can work hands on in the early stage
Full Job Posting
Welcome to Your Next Adventure!
- Snoonu is looking for a Performance Coordinator to define quality standards, build SOPs, conduct vendor audits, and manage complaints for laundry services.
What You’ll Get Your Hands On
- Define and document quality standards for every service type: wash & fold, dry clean, press, specialty
- Build end to end SOPs: item intake, cleaning process, QC inspection, packaging, and handover
- Vendor audits: regular on site visits, scoring, and structured feedback to partner facilities
- Damage and complaint management: root cause analysis, resolution process, and prevention systems
- Turnaround time standards: set the SLAs, track adherence, and fix the gaps
- Item tracking and custody: building accountability across the full journey from customer to vendor and back
- Onboarding new vendors: qualification criteria, induction process, and performance ramp
- Readiness for B2B scale: ensure processes and quality can support high volume corporate or hotel accounts
- Customer quality loop — working with performance team to turn complaints into operational improvements
- Build the ops team and capability needed to sustain quality as the business grows
The Magic You Bring
- 3–8 years in laundry, housekeeping, facilities, or soft services operations
- Has set and enforced quality standards in a service environment — not just followed them
- Experience writing or implementing SOPs and operational playbooks
- Has managed vendor, supplier, or outsourcing relationships with a quality accountability lens
- Detail oriented with a genuine intolerance for inconsistency
- Can work hands on in the early stage, this role builds before it manages
Bonus Points If You Have
- Direct experience managing a hotel or commercial laundry operation
- Background in linen management, dry cleaning, or garment care at a professional level
- Experience working in or with an on demand or logistics platform
- Qatar or GCC experience — local vendor and customer context is valuable
- Arabic speaking
- Has prepared an operation for a B2B or institutional client contract
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