SIRC Service Owner, Senior Manager, Global Deloitte Technology
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Key skills for this role
About the Role
Deloitte Global is seeking a Senior Manager to serve as the Service Owner for the Security Inquiry Response Center (SIRC). You will be accountable for overall delivery, strategic direction, and continuous evolution of the SIRC service, leading global operations and driving strategic initiatives.
Key Skills for This Role
Responsibilities
- Responsible and accountable for the end to end delivery of SIRC services and projects, ensuring commitments related to quality, timeliness, and stakeholder expectations are consistently met
- Defines and drives the overall SIRC strategy, including service growth, expansion, and continuous improvement initiatives
- Provides strategic oversight of SIRC technology initiatives, tools, and platforms to improve service delivery and user experience
- Sets and aligns goals with Global DT and GRC leadership to collectively achieve shared outcomes and organizational success
- Develops, coaches, and mentors SIRC managers, fostering strong leadership capability and succession readiness
- Builds a culture of accountability, collaboration, and continuous improvement across the SIRC leadership team
Requirements
- Proven experience leading an enterprise scale services or shared service functions focused on Global value in a multi cultural and multilingual environment
- Strong strategic planning and execution capabilities
- Experience driving operational excellence, service transformation, and technology enabled improvements
- Ability to influence and align senior stakeholders across technology, risk, and compliance functions
- Good understanding of Generative AI capabilities and offering, for personal efficiency and for AI integration in applications
- Demonstrated people leadership, coaching, and talent development skills
Full Job Posting
Our Purpose
- At Deloitte, our Purpose is to make an impact that matters. We exist to inspire and help our people, organizations, communities, and countries to thrive by building a better future.
What will your typical day look like?
- The Security Inquiry Response Center (SIRC) is Deloitte's global central service providing accurate and up to date cybersecurity information to meet the demands of Deloitte's clients.
- The Service Owner is accountable for the overall delivery, strategic direction, and continuous evolution of the SIRC service.
- This role leads global SIRC operations, ensures high quality and timely delivery of services and projects, and drives strategic initiatives to support growth, scalability, technology enablement, and operational excellence.
Key responsibilities include:
- Service Delivery & Accountability: Responsible and accountable for the end to end delivery of SIRC services and projects.
- Strategy, Growth & Transformation: Defines and drives the overall SIRC strategy, including service growth, expansion, and continuous improvement initiatives.
- Technology & Resource Enablement: Provides strategic oversight of SIRC technology initiatives, tools, and platforms to improve service delivery and user experience.
- Stakeholder Alignment & Collaboration: Sets and aligns goals with Global DT and GRC leadership to collectively achieve shared outcomes.
- People Leadership & Development: Develops, coaches, and mentors SIRC managers, fostering strong leadership capability and succession readiness.
About the team
- Deloitte Technology works at the forefront of technology development and processes to support and protect Deloitte around the world.
Do you possess the following?
- Proven experience leading an enterprise scale services or shared service functions focused on Global value in a multi cultural and multilingual environment.
- Strong strategic planning and execution capabilities.
- Experience driving operational excellence, service transformation, and technology enabled improvements.
- Ability to influence and align senior stakeholders across technology, risk, and compliance functions.
- Good understanding of Generative AI capabilities and offering, for personal efficiency and for AI integration in applications.
- Demonstrated people leadership, coaching, and talent development skills.
Total Rewards
- The salary range for this position is CAD 104,000 CAD 215,000, and individuals may be eligible to participate in our bonus program.
- Our Total Rewards Package includes competitive base salary, variable pay opportunities, CAD 4,000 per year for mental health support benefits, a CAD 1,300 flexible benefit spending account, firm wide closures known as 'Deloitte Days', dedicated days for learning, flexible work arrangements and a hyb
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