Shop Manager
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Key skills for this role
About the Role
Sephora is looking for a Shop Manager to create an addictive client experience and drive sales in Riyadh. The role involves guiding clients, supporting store operations, and achieving sales targets.
Key Skills for This Role
Responsibilities
- Assist and guide clients on the most appropriate range of products according to their needs and skin type
- Support store team in explaining and demonstrating new products to clients
- Display an exceptional image and body language in accordance with Sephora grooming guidelines
- Use Sephora Attitude & selling techniques to build and maximize each client's basket
- Contribute to achieving store monthly turnover
- Contribute to store commercial and operational KPIs
- Focus on achieving the store's services target
- Apply policies and procedures according to Sephora standards
- Support store team with merchandising procedures (products, testers, prices, animations, cash desk area, stock room, beauty hub tools, etc.)
- Assist store in all departments where necessary (cash, operations other axis)
- Contribute to overall store's image through cleanliness and product restocking
- Contribute to improving audit findings
Requirements
- Proven successful sales and services in store
- Minimum 1 to 2 years' experience in sales
- Strong selling techniques
- Good communication skills
- Punctual
- Innovative
Full Job Posting
Position Purpose
- Create an addictive experience for our clients ensuring sales in accordance with our DNA, Sephora Attitude and meeting objectives set by Shop / Store Manager.
About Sephora
- Sephora is a prestige beauty retail company, part of LVMH Group since 1997, with 56,000 employees in 35 countries.
- We offer a curated selection of nearly 500 brands and our own label, Sephora Collection.
Client Experience Education & Demonstration
- Assist and guide clients on the most appropriate range of products, according to their needs and skin type.
- Support your store team in explaining and demonstrating new products to the clients.
- Display an exceptional image and body language in accordance with the Sephora grooming guidelines.
- Make sure to set example and be always a role model.
Sales
- Use the Sephora Attitude & selling techniques to build and maximize each client’s basket.
- Contribute to achieving store monthly turnover.
- Contribute to the store commercial and operational KPIs.
- Have a focus on achieving the stores services target.
Operations
- Apply the policies and procedures according to Sephora standards.
- Support your store team with merchandising procedures (products, testers, prices, animations, cash desk area, stock room, beauty hub tools, etc.) according to Sephora standards.
- Assist your store in all departments where necessary (cash, operations other axis)
- Contribute to the overall store’s image through cleanliness and product restocking.
- Contribute to improving on audit finding.
Know How
- Keep the knowledge and skills up to date by attending regular training and convention events, either in class at Sephora University or in store and by connecting and actively using our digital training platform (360 e learning).
Do Not Hesitate To Apply If You Have
- Proven successful sales and services in store.
- Minimum 1 to 2 years’ experience in sales
- Strong selling techniques.
- Good communication skills
- Punctual.
- Innovative
Here, You Will Find
- Community. In which authenticity is embraced, and the strength of our differences fuels our collective spirit
- Culture of empowerment. Learning & growth, that offers you the tools, space and opportunity to learn, innovate and lead
- Work that brings fulfillment. From delighting clients every day, to inspiring our industry at large, every action makes a difference
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