Shop Manager
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Key skills for this role
About the Role
SEPHORA in Riyadh seeks a Shop Manager to lead store operations, drive sales, and deliver exceptional client experiences. The role involves coaching teams, managing KPIs, and ensuring operational excellence.
Key Skills for This Role
Responsibilities
- Lead, support, and coach store teams to achieve service targets
- Manage client experience and resolve complaints
- Drive sales and operational KPIs
- Oversee store operations including stock, merchandising, and cleanliness
- Analyze business performance and propose improvement plans
- Recruit, develop, and manage team talent
Requirements
- Proven successful experience in managing a team
- Minimum 3 to 6 years’ experience in store management
- Bachelor's degree
- Good English language
- Arabic speaker
Full Job Posting
Position Purpose
- As Shop Manager, you will be responsible for the customer journey, services and operational service management within the store.
- Responsible to lead, support, coach, and translate the service vision into tangible actions.
Key Responsibilities
- Embody Sephora Attitude and set an example.
- Provide support to the team in difficult situations.
- Provide coaching and training to meet KPIs.
- Take over floor leadership segments.
- Energize and motivate the team.
- Use tools like Love Meter and CEE for satisfaction analysis.
- Inspire use of digital tools.
- Work with Supervisor to coach team on Beauty Services.
- Support Area Manager in analyzing results.
- Maintain quality customer service and resolve complaints.
- Inspire team to achieve commercial and operational KPIs.
- Reinforce sales policies and techniques.
Know How
- Project an exceptional image and body language.
- Keep up to date on trends and products.
- Inspire, mentor and coach the team.
- Transfer knowledge and create high performing culture.
- Digital orientation/analytical skills/business acumen.
- Excellent communication skills.
- Intermediate MS Office skills.
- Ability to deal with ambiguity.
- Commercial awareness.
- Ability to develop and manage teams.
Experience
- Proven successful experience in managing Team.
- Minimum 3 to 6 years’ experience in store management.
- Bachelor's degree.
Languages
- Good English language.
- Arabic speaker.
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