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CRM and Loyalty Trainee

SEPHORA
Dubai, UAE
Internship
Intern
Onsite
6 days ago
CRMLoyalty ProgramsExcelCommunicationProject ManagementData Analysis
Free

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CRMLoyalty ProgramsExcel
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Position Purpose

  • The CRM and Loyalty trainee will assist in all loyalty and customer relationship management tasks that drive loyalty engagement across the verticals in the team.
  • This role will support efforts to ensure love and addiction to MY SEPHORA remains strong across all 360 executions and campaigns executed for the business across the Middle East.

Missions

  • Support the end to end Reward & Gifting experience across all customer touchpoints by coordinating gift activations, launches, and visibility updates across online and in store channels.
  • Support monitoring and reporting on reward and gifting performance, coordinating with Logistics and Store Operations teams on stock allocation, transfers, and operational follow up.
  • Coordinate communications of email + SMS prior to deployment for all loyalty events (Store Events, Masterclasses, Brand Led Events, PR Collaborations).
  • Coordinate with cross functional and department teams (Content, PR, Social, Call Centre) to ensure timely and efficient management of assets, information and deadlines.
  • Coordinate and provide the social team with event schedules and support in any required social assets.
  • Liaise with mall marketing coordinators to support event promotion through mall communication channels.
  • Coordinate and follow up with the Call Centre regarding event guest lists and confirmation statuses.
  • Provide on ground support by attending select store events and masterclasses when required.
  • Coordinate the collection, validation, and preparation of campaign, event, and gifting data requirements for CRM reporting and performance tracking.
  • Leverage available loyalty platforms as required supporting alignment of overall objectives of the business.

Do Not Hesitate To Apply If You Are

  • Obsessed with putting the customer first.
  • Passionate about simplifying and enhancing existing processes, and comfortable working with new systems.
  • Detail oriented, skilled in managing both people and projects, and comfortable moving along both digital and retail channels.
  • Excellent command of the English language, both written and spoken. Arabic and/or French knowledge beneficial.
  • Digital and instore expertise to ensure an omnichannel approach.
  • Data savvy, result driven and comfortable with Excel.
  • Excellent communication skills and ability to work in teams.
  • Able to multi task projects, remain organized and maintain strong attention to detail.

Here, You Will Find

  • Community, in which authenticity is embraced, and the strength of our differences fuels our collective spirit.
  • Culture of empowerment, learning & growth, that offers you the tools, space and opportunity to learn, innovate and lead.
  • Work that brings fulfillment. From delighting clients every day, to inspiring our industry at large, every action makes a difference.

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