Care Education Expert
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Key skills for this role
About the Role
Sephora Middle East seeks a Care Education Expert based in Jeddah to support Skincare & Haircare learning and development for the KSA West region. Responsibilities include in-store coaching, training delivery, and brand training support.
Key Skills for This Role
Responsibilities
- Visit Sephora stores on weekly basis to support with follow up, coaching, assessment and sharing feedback through store visit reports
- Develop Skincare & Haircare knowledge and skills of the store team through feedback and coaching
- Responsible for talent development for the KSA West region
- Partner with Retail & Store Managers to share and align on feedback, development plan and follow up actions
- Build and manage the training calendar and budget for the KSA West region
- Deliver Sephora University Skincare & Haircare training modules (in class and digital) in KSA West region
- Support the KSA Care Trainer with development of the Skincare Community
- Accountable to increase Skincare & Haircare expertise in KSA West region
- Track development, progress and learning of the KSA West region store team
- Follow up and support engagement of the store team with digital Sephora Learning App
- Support organization and logistics of Skincare & Haircare Education events
- Support in delivering content of multi brand training organized internally
Requirements
- Experience in Beauty retail is a must (3+ years) and/or in retail education
- Skincare & Haircare knowledge
- Proven records of coaching and developing people
- Excellent communication, presentation and public speaking skills
- Locally mobile (will travel within KSA on regular basis) and able to travel regionally
- Collaborative, flexible, adaptable, resilient, open to feedback and self motivated
Full Job Posting
Position Purpose
- Sephora Middle East is recruiting a Care Education Expert, based in Sephora University (Jeddah). The main responsibility is to support Skincare & Haircare learning and development of the KSA West region’s store team through training initiatives, training delivery, in store coaching and assessment (a
Coaching & Support at store level
- Visit Sephora stores on weekly basis to support with follow up, coaching, assessment and sharing feedback through store visit reports
- Develop Skincare & Haircare knowledge and skills of the store team through feedback and coaching on conversation, selling speech, Sephora Attitude and new product launches
- Responsible for talent development, following the internal process, for the KSA West region
- Partner with Retail & Store Managers to share and align on feedback, development plan and follow up actions through meetings and reports
Skincare & Haircare Education
- With the support of the KSA Care Trainer, build and manage throughout the year the training calendar and budget for the KSA West region
- Deliver our Sephora University Skincare & Haircare training modules (in class and digital) in KSA West region
- Support the KSA Care Trainer with the development of the Skincare Community, by strengthening and developing the Skincare Experts of the KSA West region
- Accountable to increase Skincare & Haircare expertise in KSA West region by teaching about conversation, category knowledge, trends, use of devices, selling techniques, cross category and product knowledge
- Track development, progress and learning of the KSA West region store team
- Follow up and support engagement of the store team with our digital Sephora Learning App
Skincare & Haircare Brand Training
- Support the organization and logistics of any Skincare & Haircare Education events
- Support in delivering content of multi brand training organized internally
- Support Skincare & Haircare brands digital training
- Support organization and monitoring of Skincare & Haircare Masterclass training with involved brands
- Manage admin tasks related to Skincare & Haircare brand trainings (digital trainings, attendee lists, testers’ requests…)
Collaboration & Communication with business partners
- Store & Retail Management – share feedback, align on business, priorities & support needed at store level
- OGCC SU team – collaboration, exchange of best practices and learning from each other’s
- HR – support in providing feedback on the store Skincare team and for HR organized events
- Skincare and Haircare Offer team – tight collaboration at all times to align on priorities & needs
- Marketing/PR – participate in events, acting as a true Sephora Ambassador
Do Not Hesitate To Apply If You Have
- Experience in Beauty retail is a must (3+ years) and/or in retail education
- Skincare & Haircare knowledge
- Has proven records of coaching and developing people
- Demonstrate excellent communication, presentation and public speaking skills
- Locally mobile (will travel within KSA on regular basis) and able to travel regionally (may have to travel within the Middle East countries on yearly basis)
- Collaborative, flexible, adaptable, resilient, open to feedback and self motivated
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