ServiceNow HRSD - Technical Product Owner, Deloitte Global Technology
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Key skills for this role
About the Role
Deloitte Global Technology seeks a Technical Product Owner for ServiceNow HRSD. You will bridge business and engineering, owning the HRSD product backlog and designing scalable solutions.
Key Skills for This Role
Responsibilities
- Own the end to end product backlog for HRSD features and enhancements
- Work with business stakeholders to elicit and refine functional and technical requirements
- Design and oversee development of ServiceNow HRSD solutions ensuring scalability and best practices
- Provide hands on guidance for business rules, script includes, workflows, integrations, and data model design
- Partner with engineering teams on sprint planning, backlog grooming, and release readiness
- Act as primary liaison between business, architecture, and engineering teams
- Identify opportunities to leverage AI (Now Assist, VA) and automation capabilities
Requirements
- 4 6 years of ServiceNow experience including strong HRSD exposure
- Proven expertise in ServiceNow development (scripts, workflows, integrations) and system design and configuration
- Demonstrated experience as technical business analyst / lead developer with functional ownership
- ServiceNow Certified System Administrator (CSA)
- Strong ability to translate business requirements into technical design
- Experience managing backlog and prioritization
Full Job Posting
Position Overview
- Deloitte Global’s ServiceNow Centre of Excellence (CoE) is seeking a Technical Product Owner who combines deep ServiceNow development expertise with strong business analysis and product ownership capabilities.
- This role is not a pure developer position; the ideal candidate will operate at the intersection of technology, product strategy, and business requirements.
Key Responsibilities
- Own the end to end product backlog for HRSD features and enhancements.
- Work closely with business stakeholders to elicit and refine functional and technical requirements.
- Drive prioritization based on business value, impact, and technical feasibility.
- Design and oversee development of ServiceNow HRSD solutions ensuring scalability, reusability, and alignment with platform best practices.
- Provide hands on guidance for Business rules, script includes, workflows, integrations and Data model design and configuration.
- Partner with engineering teams to drive sprint planning, backlog grooming, and release readiness.
- Act as the primary liaison between business, architecture, and engineering teams.
- Identify opportunities to leverage AI (Now Assist, VA) and automation and self service capabilities.
Required Skills
- 4 6 years of ServiceNow experience, including strong HRSD exposure.
- Proven expertise in ServiceNow development (scripts, workflows, integrations) and system design and configuration.
- Demonstrated experience as technical business analyst / lead developer with functional ownership.
- ServiceNow certifications: Certified System Administrator (CSA).
- Strong ability to translate business requirements into technical design.
- Experience managing backlog and prioritization.
Preferred Skills
- ServiceNow certifications: Certified Implementation Specialist HRSD or Certified Application Developer.
- Experience with ServiceNow Service Portal, Employee Center and platform widgets.
- Experience with AI/VA/Now Assist capabilities.
Total Rewards
- The salary range for this position is CAD 69,000 CAD 114,000.
- Individuals may be eligible to participate in our bonus program.
- Benefits include CAD 4,000 per year for mental health support, CAD 1,300 flexible benefit spending account, firm wide closures (Deloitte Days), and learning days.
Work Model
- Hybrid work model.
About Deloitte
- Deloitte is the largest 100% Canadian owned and operated professional services firm.
- Purpose is to make an impact that matters.
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