ServiceNow HRSD - Technical Product Owner, Deloitte Global Technology
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Key skills for this role
About the Role
Deloitte Global's ServiceNow Centre of Excellence is seeking a Technical Product Owner who combines deep ServiceNow development expertise with strong business analysis and product ownership capabilities.
Key Skills for This Role
Responsibilities
- Own the end to end product backlog for HRSD features and enhancements
- Work closely with business stakeholders to elicit and refine functional and technical requirements and translate them into well defined user stories and acceptance criteria
- Drive prioritization based on business value, impact, and technical feasibility
- Ensure alignment between business expectations and technical delivery
- Design and oversee development of ServiceNow HRSD solutions ensuring scalability, reusability, and alignment with platform best practices
- Provide hands on guidance for Business rules, script includes, workflows, integrations and data model design and configuration
- Review and validate technical solutions to ensure quality and architectural alignment
- Partner with engineering teams to drive sprint planning, backlog grooming, and release readiness
- Proactively identify risks, dependencies, and integration challenges
- Act as the primary liaison between business, architecture, and engineering teams
- Communicate technical concepts in a business understandable manner
- Identify opportunities to leverage AI (Now Assist, VA) and automation and self service capabilities
Requirements
- 4 6 years of ServiceNow experience, including strong HRSD exposure
- Proven expertise in ServiceNow development (scripts, workflows, integrations) and system design and configuration
- Demonstrated experience as technical business analyst / lead developer with functional ownership
- ServiceNow certifications: Certified System Administrator (CSA)
- Strong ability to translate business requirements into technical design
- Experience managing backlog and prioritization
Full Job Posting
Position Overview
- Deloitte Global’s ServiceNow Centre of Excellence (CoE) is seeking a Technical Product Owner who combines deep ServiceNow development expertise with strong business analysis and product ownership capabilities
- This role is not a pure developer position. The ideal candidate will operate at the intersection of technology, product strategy, and business requirements
- Drive end to end ownership of HRSD capabilities
- Translate complex business needs into scalable, high quality technical solutions
Key Responsibilities Product Ownership & Business Analysis
- Own the end to end product backlog for HRSD features and enhancements
- Work closely with business stakeholders to elicit and refine functional and technical requirements and translate requirements into well defined user stories and acceptance criteria
- Drive prioritization based on business value, impact, and technical feasibility
- Ensure alignment between business expectations and technical delivery
Technical Solution Design & Oversight
- Design and oversee development of ServiceNow HRSD solutions, ensuring scalability, reusability and alignment with platform best practices
- Provide hands on guidance for Business rules, script includes, workflows, integrations and data model design and configuration
- Review and validate technical solutions to ensure quality and architectural alignment
Delivery Governance & Execution
- Partner with engineering teams to drive sprint planning, backlog grooming, and release readiness
- Proactively identify risks, dependencies and integration challenges
Stakeholder Management & Value Realization
- Act as the primary liaison between business, architecture, and engineering teams
- Communicate technical concepts in a business understandable manner
- Ensure delivered features align to business outcomes, adoption and usability goals
- Track and articulate value realization (e.g., efficiency, automation, experience improvements)
Innovation & Continuous Improvement
- Identify opportunities to leverage AI (Now Assist, VA) and automation and self service capabilities
- Drive continuous improvements in product design, delivery efficiency, user experience
Required Skills
- 4 6 years of ServiceNow experience, including strong HRSD exposure
- Proven expertise in ServiceNow development (scripts, workflows, integrations) and system design and configuration
- Demonstrated experience as technical business analyst / lead developer with functional ownership
- ServiceNow certifications: Certified System Administrator (CSA)
- Strong ability to translate business requirements into technical design
- Experience managing backlog and prioritization
Preferred Skills
- ServiceNow certifications: Certified Implementation Specialist HRSD or Certified Application Developer
- Experience with ServiceNow Service Portal, Employee Center and platform widgets
- Experience with AI/VA/Now Assist capabilities
Total Rewards
- The salary range for this position is CAD 69,000 CAD 114,000
- Individuals may be eligible to participate in our bonus program
- Our Total Rewards Package includes competitive base salary, variable pay opportunities, CAD 4,000 per year for mental health support benefits, a CAD 1,300 flexible benefit spending account, firm wide closures known as 'Deloitte Days', dedicated days for learning, flexible work arrangements and a hyb
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