Service Governance Specialist
Job Fit Check
Base Career helps you apply smarter for this job.
Key skills for this role
About the Role
Ankabut is hiring a Service Governance Specialist to join its GRC team, responsible for establishing and improving IT Service Governance Framework. Requires 8+ years (UAE National) or 10+ years (expat) in IT Service Management, with ITIL 4 and ISO 20000 certifications.
Key Skills for This Role
Responsibilities
- Govern and enhance IT Service Management (ITSM) practices aligned with ITIL 4, ISO 20000, and COBIT frameworks
- Monitor and manage SLAs, OLAs, KPIs, and service performance metrics
- Drive Continual Service Improvement (CSI) initiatives and service quality assurance
- Lead service governance reporting, audit readiness, and compliance activities
- Oversee service catalog, CMDB governance, knowledge management, incident management, change management, and problem management processes
- Manage vendor performance and ensure alignment with contractual service levels
- Support enterprise risk management and IT General Controls (ITGC) compliance
Requirements
- Bachelor's degree in Information Technology, Computer Science, Business Administration, or related field
- ITIL 4 Foundation Certification (Managing Professional or Strategic Leader preferred)
- ISO/IEC 20000 Lead Implementer or Lead Auditor Certification
- Knowledge of ISO 27001, ISO 22301, and COBIT 2019 frameworks
- Experience with ITSM platforms such as ServiceNow, ManageEngine, or Freshworks
- UAE Nationals: 8+ years of experience in IT Service Management, Service Governance, or IT GRC environments
- Expats: 10+ years of relevant experience with proven track record in implementing and governing enterprise ITSM frameworks
Full Job Posting
Job Overview
- Ankabut is seeking an experienced Service Governance Specialist to join our Governance, Risk & Compliance team.
- This is a strategic role responsible for establishing, governing, and continuously improving the IT Service Governance Framework to ensure resilient, compliant, and high performing IT service delivery across the organization.
Key Responsibilities
- Govern and enhance IT Service Management (ITSM) practices aligned with ITIL 4, ISO 20000, and COBIT frameworks.
- Monitor and manage SLAs, OLAs, KPIs, and service performance metrics.
- Drive Continual Service Improvement (CSI) initiatives and service quality assurance.
- Lead service governance reporting, audit readiness, and compliance activities.
- Oversee service catalog, CMDB governance, knowledge management, incident management, change management, and problem management processes.
- Manage vendor performance and ensure alignment with contractual service levels.
- Support enterprise risk management and IT General Controls (ITGC) compliance.
Qualifications
- Bachelor's degree in Information Technology, Computer Science, Business Administration, or a related field.
- ITIL 4 Foundation Certification (Managing Professional or Strategic Leader preferred).
- ISO/IEC 20000 Lead Implementer or Lead Auditor Certification.
- Knowledge of ISO 27001, ISO 22301, and COBIT 2019 frameworks.
- Experience with ITSM platforms such as ServiceNow, ManageEngine, or Freshworks.
Experience Requirements
- UAE Nationals: 8+ years of experience in IT Service Management, Service Governance, or IT GRC environments.
- Expats: 10+ years of relevant experience with a proven track record in implementing and governing enterprise ITSM frameworks.
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at Ankabut
Sales Account Manager – Higher Education (UAE Nationals Only)
Abu Dhabi Emirate, UAE
Ankabut is hiring a Sales Account Manager to drive growth across universities, colleges, and research institutions in the UAE. The role involves managing a portfolio of higher education accounts, building relationships,
Executive Secretary
Abu Dhabi Emirate, UAE
Ankabut is hiring an Executive Secretary to provide high-level administrative support to senior leadership. The role requires a Bachelor's degree, strong organizational skills, and proficiency in Microsoft Office Suite,
Sales Account Manager – Continuing Education (UAE Nationals)
Abu Dhabi Emirate, UAE
Ankabut is seeking a Sales Account Manager to drive revenue growth and manage accounts in the Continuing Education sector. The role involves building relationships, acquiring new customers, and collaborating with interna
Applications Specialist – Student Systems (Banner)
Abu Dhabi Emirate, UAE
Ankabut is hiring an Applications Specialist to manage and support Student Information Systems, specifically Ellucian Banner 9 (XE). The role involves system implementations, upgrades, integrations, and providing Level 2
Applications Specialist – Student Systems (Banner)
Abu Dhabi Emirate, UAE
We are hiring an Applications Specialist for Student Systems to manage and support Ellucian Banner 9 and other student information systems. You will lead system implementations, upgrades, and integrations while providing
Executive Secretary
Abu Dhabi Emirate, UAE
Ankabut is hiring an Executive Secretary to provide high-level administrative and operational support to senior leadership in the Strategic Affairs Department. The role requires a Bachelor's degree, relevant experience,
Information Security Manager-UAE National
Abu Dhabi Emirate, UAE
Ankabut is seeking an Information Security Manager to lead the operational implementation and enhancement of the organization's information security framework in Abu Dhabi. The role involves developing security policies,
Sales Account Manager – Continuing Education (UAE Nationals)
Abu Dhabi Emirate, UAE
Ankabut is seeking a Sales Account Manager to drive revenue growth and manage accounts within the Continuing Education portfolio. The role involves new business development, customer engagement, and collaboration with in
Sales Account Manager – Higher Education (UAE Nationals Only)
Abu Dhabi Emirate, UAE
Executive Secretary
Abu Dhabi Emirate, UAE
Sales Account Manager – Continuing Education (UAE Nationals)
Abu Dhabi Emirate, UAE
Applications Specialist – Student Systems (Banner)
Abu Dhabi Emirate, UAE
Applications Specialist – Student Systems (Banner)
Abu Dhabi Emirate, UAE
Executive Secretary
Abu Dhabi Emirate, UAE
Information Security Manager-UAE National
Abu Dhabi Emirate, UAE
Sales Account Manager – Continuing Education (UAE Nationals)
Abu Dhabi Emirate, UAE