Service Crew
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Key skills for this role
About the Role
POSITION OBJECTIVE - The position is responsible for generating sales and deliver customer service at its best. - Support the other operational duties such as housekeeping, visu.
Key Skills for This Role
Responsibilities
- Greet guests and provide outstanding service following S.E.T. Principles (Smile, Eye Contact, Thank You)
- Prepare products according to standards and ensure accuracy of orders
- Maintain cleanliness and organization of front counter and dining area
- Handle cash, credit, and voucher payments accurately
- Follow health and safety guidelines, including proper hand washing and sanitation
- Report any injuries, accidents, or unsafe conditions to management
Requirements
- Friendly attitude and attentive behavior
- Ability to follow procedures and standards
- Willingness to work in a fast paced environment
Full Job Posting
Position Objective
- Responsible for generating sales and delivering customer service at its best.
- Support operational duties such as housekeeping, visual presentation standards, etc. as assigned by Store Management Team.
Key Responsibilities
- Provides important visual cues for guests that make a positive first impression
- Follows guaranteed Always Fresh procedure to ensure coffee and products are always fresh and accurate
- Delivers consistent and outstanding guest service through friendly attitude, attentive behavior and strong product knowledge
- Enhances guest experience by following S.E.T. Principles: Smile, Eye Contact, Thank You
- Uses proper procedures to ensure accuracy of every order
- Ensures every guest receives prompt and warm greeting within 5 seconds at front counter and drive thru
- Maintains speed of service targets by working efficiently with sense of urgency
- Promptly executes service recovery for any guest concerns or complaints
- Listens carefully to guests and apologizes for experience in case of complaint
- Follows all Operations standards and guidelines for preparation of products
- Prepares all products as required, following order monitor to ensure accuracy
- Communicates showcase and product needs to ensure proper product availability
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