Department Manager
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Key skills for this role
About the Role
POSITION OBJECTIVE - Ensuring the highest levels of customer service are provided by retail staff and ensure they have the skills and support required for maximizing sales - Ass.
Key Skills for This Role
Responsibilities
- Ensure highest levels of customer service are provided by retail staff
- Assist Store Manager in efficient and profitable operation of the store
- Manage daily roster, leave, and grievances of retail staff
- Maintain visual merchandising standards
- Promote the Loyalty Program to maximize repeat sales
- Provide feedback to Store Manager and Area Manager regarding employees and products
- Ensure security awareness and vigilance in the store
- Take end to end store responsibility in absence of Store Manager
Requirements
- Must be fashionable and well groomed with updated product knowledge
- Ability to maintain knowledge of new product, trend and fashion directives
- Experience in retail operations and staff management
- Physically fit to stand for extended hours and perform heavy lifting
Full Job Posting
Position Objective
- Ensuring the highest levels of customer service are provided by retail staff and ensure they have the skills and support required for maximizing sales.
- Assisting the Store Manager in efficient and profitable operation of the store, in accordance with Company policies and procedures.
- End to end store responsibility in absence of Store Manager.
- Promote the Loyalty Program of the company for maximizing loyalty and repeat sales.
- Provide feedback to the Store Manager and Area Manager with regards to employees and products.
Key Responsibilities
- Must be fashionable, well groomed and possess updated product knowledge to ensure minimal stock loss.
- Maintains knowledge of new product, trend and fashion directives at all times in order to effectively respond to and anticipate customer needs.
- Ensuring the retail staff has the skill to provide highest levels of customer service for maximizing the sales.
- Assisting the Store Manager in implementation of operating procedures at the store as per the company standards.
- Ensure the brand and company’s policies and procedures are adhered by all the staff at all the times.
- Regularly audits own store administration and resolve any issues.
- Manage the daily roaster, leave and grievances of the retail staff.
- Maintain the visual merchandising standards at the stores all the time as per set VM standards.
- Promote the Club Apparel Loyalty Program of the company for repeat sales.
- Provide feedback to the Store Manager and/or Area Manager with regards to the employees and products.
- Ensure awareness and vigilance at all times of security in the store without any negligence.
- Must be updated about the various brands of the group for suggestive selling to the customers.
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