Managed Services Engineering Intern
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Key skills for this role
About the Role
Motorola Solutions is seeking a Managed Services Engineering Intern to assist the International Services team in delivering mission-critical IT and communication solutions. The role offers hands-on experience with software applications, AI, and automation used in command centers.
Key Skills for This Role
Responsibilities
- Shadow and learn from senior engineers in troubleshooting mission critical IT and Radio systems
- Assist in tracking system performance and documenting incident resolutions
- Work with web, mobile, and middleware teams to understand complex technical workflows
- Help prepare reports for customer meetings regarding service availability
- Learn how to monitor and maintain Service Level Agreements (SLAs)
Requirements
- Recent graduate in Engineering or Computer Science
- Basic understanding of Networking, IT systems, or Wireless Communications
- Strong desire to learn mission critical technologies
- Bilingual: Proficiency in English and Arabic
Full Job Posting
Company Overview
- Motorola Solutions is a global close knit community focused on keeping people safer through technology.
- The Services team delivers on site support and managed services to customers in the Asia, Middle East and Africa region.
Department Overview
- The Services team delivers customer focused, world class, end to end solutions including voice communications, data and video technologies.
- Clients are predominantly in the public safety government sector and the energy & natural resources industry.
Role Summary
- Assist the International Services team in delivering mission critical IT and communication solutions.
- This internship offers hands on experience with mission critical software applications, AI, and automation used in command centers.
Key Responsibilities
- Shadow & Learn: Support senior engineers in troubleshooting mission critical IT and Radio systems.
- Incident Support: Assist in tracking system performance and documenting incident resolutions.
- Cross Functional Collaboration: Work with web, mobile, and middleware teams to understand complex technical workflows.
- Documentation: Help prepare reports for customer meetings regarding service availability.
- SLA Awareness: Learn how to monitor and maintain Service Level Agreements (SLAs).
Basic Requirements
- Recent graduate in Engineering or Computer Science.
- Basic understanding of Networking, IT systems, or Wireless Communications.
- Strong desire to learn mission critical technologies.
- Bilingual: Proficiency in English and Arabic is required.
Travel Requirements
- Under 25%
Position Type
- Intern
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