Service Account Manager, ELSE-UAE
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Key skills for this role
About the Role
ABB seeks a Service Account Manager for Electrification Services in Abu Dhabi to drive service sales, penetrate installed base, and promote the full service portfolio. The role requires 10+ years of service sales experience, an electrical engineering background, and strong customer relationship skills.
Key Skills for This Role
Responsibilities
- Drive service sales in collaboration with Service Sales Manager to generate opportunities and deliver profitable growth
- Focus on installed base penetration and promote full service product portfolio
- Develop and execute account strategies to maximize share of wallet, profitability, and customer satisfaction
- Build lasting customer relationships by leading sales activities and resolving customer needs
- Identify account needs and position Digital & Advisory Portfolio solutions
- Update installed base database and generate opportunity leads to meet sales targets
- Own and implement electrification service sales strategies for sustainable growth
- Ensure accurate forecasting of orders (95%)
Requirements
- Electrical Engineering Background
- 10+ years of experience in service sales
- Proven track record as a service sales engineer for switchgears and protection relays
- Strong English communication and negotiation skills
- Previous engagement with major government and industrial customers in the region
- Background in digital solutions is a plus
Full Job Posting
Role Overview
- Drive service sales in collaboration with the Service Sales Manager and/or Service Manager to generate opportunities and deliver profitable growth.
- Focus on installed base (IB) penetration and promote the full Service product portfolio in partnership with ABB service units.
- Develop and execute account strategies that maximize share of wallet, profitability, and customer satisfaction.
- Build lasting customer relationships by leading sales activities, monitoring project progress, and resolving customer needs with speed and effectiveness.
Your Role And Responsibilities
- Identifying your account needs and position Digital & Advisory Portfolio solutions which add value to the customer assets.
- Regularly update installed base in Service with changes made at site.
- Generating opportunities leads to meeting the assigned sales targets.
- Utilizes IB database to understand existing installed base and identifies sales opportunities for Service products and solutions.
- Focuses on the entire Service portfolio to secure profit for assigned Business/Product Groups.
- Own and implement electrification service (ELSE) sales strategies to ensure sustainable growth in orders and profitability.
- Account and segment focus approach to position advanced services, replacements, retrofits & upgrades, etc.
- Ensure all activities meet legal and ethical compliance requirements and prioritize employee safety.
- Takes a One ABB approach to leverage other colleagues’ portfolios.
- Establishes long term relationships by understanding customer requirements and demonstrating technical service product knowledge.
- Registers customer feedback and ensures customer satisfaction throughout the sales process.
- Plans and performs the right number of weekly sales visits, reporting them on CRM.
Qualifications for the role
- Electrical Engineering Background
- 10+ years of experience in service sales.
- Proven track record as a service sales engineer for switchgears and protection relays.
- Background in digital solutions is a plus
- Previous engagement and customer relationships with major government end users entities and industrial customers in the region.
- Strong technical expertise in selling service agreements is a plus
- Strong English communication & Negotiation skills are a must
- Innovative mind and interest to explore new ideas and build strong relationships – excellent networking skills
- Out of the box thinking and exceptional problem solving skills
- Relentless ownership, dedication, and thoroughness.
- A collaborative, solutions oriented approach with proven ability to develop and manage customer relationships
What's in it for you?
- We want you to bring your full self to work your ideas, your energy, your ambition.
- You’ll have the tools and freedom to grow your skills, shape your path, and take on challenges that matter.
- Here, your work creates impact you can see and feel, every day.
More About Us
- We value people from different backgrounds. Apply today for your next career step within ABB and visit www.abb.com to learn about the impact of our solutions across the globe.
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