Senior Technical Product Manager- ServiceNow
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Key skills for this role
About the Role
TELUS seeks a Senior Technical Product Manager to lead ServiceNow platform evolution within the Managed Service Transformation program. The role combines product ownership, technical expertise, and business acumen to drive roadmap initiatives improving customer experience and operational efficiency.
Key Skills for This Role
Responsibilities
- Act as Sr Technical Product Manager for specific value chain roadmap initiatives, defining vision, scope, and priorities
- Provide business & technical leadership and consulting on infrastructure and service management solutions
- Lead roadmap execution: streamline processes, optimize workflows, and maximize ServiceNow and adjacent systems
- Build strong, trusted relationships with stakeholders across TELUS Business Solutions
- Guide business case development and provide input on roadmap priorities
- Mentor and collaborate with team members, supporting their growth and success
- Deliver clear and regular status updates, highlighting risks and mitigation plans
Requirements
- Proven experience leading complex transformation projects with high quality delivery
- Deep knowledge of ServiceNow and/or Netcracker (mandatory)
- Strong technical expertise in at least one domain: operating systems, cloud applications, databases, or networks
- Excellent planning, analysis, and problem solving skills
- Financial acumen: ability to build business cases
- Familiarity with Agile (SAFe), Waterfall, DevOps, and tools such as JIRA, ServiceNow, Kanban, and Scrum
- Strong collaboration skills with ability to engage stakeholders and mentor team members
Full Job Posting
Job Description
- At TELUS, we’re a product minded, customer driven team within the Commercial & Public Sector E2E Digital Transformation group.
- We build and enhance the ServiceNow platform that underpins TELUS’s value chains and customer journeys.
- We are seeking a Sr Technical Product Manager to lead the evolution of key elements of our ServiceNow and adjacent ecosystem as part of our Managed Service Transformation program.
What You’ll Do
- Act as Sr Technical Product Manager for specific value chain roadmap initiatives, defining vision, scope, and priorities.
- Provide business & technical leadership and consulting on infrastructure and service management solutions.
- Lead roadmap execution: streamline processes, optimize workflows, and maximize ServiceNow and adjacent systems.
- Build strong, trusted relationships with stakeholders across TELUS Business Solutions.
- Guide business case development and provide input on roadmap priorities.
- Mentor and collaborate with team members, supporting their growth and success.
- Deliver clear and regular status updates, highlighting risks and mitigation plans.
Qualifications
- Proven experience leading complex transformation projects with a track record of high quality delivery.
- Deep knowledge of ServiceNow and/or Netcracker (current capabilities, roadmap, and industry trends). (Mandatory)
- Strong technical expertise in at least one domain: operating systems, cloud applications, databases, or networks.
- Excellent planning, analysis, and problem solving skills.
- Financial acumen: ability to build business cases that balance benefits, costs, and ROI.
- Familiarity with Agile (SAFe), Waterfall, DevOps, and tools such as JIRA, ServiceNow, Kanban, and Scrum.
- Strong collaboration skills with the ability to engage stakeholders and mentor team members.
What We Offer
- A collaborative, inclusive environment where celebrating success is part of our culture.
- Opportunities for continuous learning and professional growth.
- The chance to influence multiple teams, build strong relationships, and deliver meaningful impact.
- A workplace where we work hard, celebrate together, and have fun along the way.
Salary Range
- Salary Range: CAD 86,000 CAD 136,000
- Performance Bonus or Sales Incentive Plan: 15%
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